Lab Product Owner

Lloyds Bank plc; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Lloyds Banking Group is seeking a Lab Product Owner for D2C Investments to drive strategic planning and product development. In this hybrid role, you will lead governance activities and facilitate cross-functional collaboration to enhance customer engagement and financial outcomes. Join a leading institution thriving on innovation and inclusivity.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days’ holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Significant experience within the UK financial services sector.
• Experience working across business and engineering teams.
• Skilled in leading change within large-scale programmes.

Responsibilities

• Support the development of Platform or Lab objectives and key results.
• Craft the overall vision and product roadmap.
• Ensure overall product change compliance.

Skills

Financial Services Expertise

Cross-Functional Collaboration

Customer-Centric Approach

Change & Agile Delivery

Senior Stakeholder Engagement

Decision-Making & Risk Management

Job description

time left to apply End Date: June 23, 2025 (6 days left to apply)

Job Title:Lab Product Owner – D2C Investments

Location:London, Edinburgh or Leeds

Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our above offices.

About This Opportunity:

The Financial Conduct Authority (FCA) has highlighted the progressive potential of AI in strengthening the UK’s investment culture, particularly in closing the advice gap and making financial mentorship more accessible. With only 31% of UK adults currently investing and the majority doing so without regulated advice, there’s a clear opportunity to support better financial outcomes.

As one of the UK’s largest providers of pensions and investments, Scottish Widows is well-positioned to lead this change. Within Lloyds Banking Group, the D2C Investments Platform supporting Halifax Share Dealing Ltd. and Ready-Made propositions via Embark and FNZ delivers investment solutions across trusted brands like Lloyds, Halifax, and Bank of Scotland.

This role sits within the AI Agents Lab, which is responsible for delivering the Scottish Widows Investment Agent is a tool crafted to help customers make smarter long-term financial decisions. The tool uses AI to guide customers on where to invest their next available £, aligned with upcoming FCA regulatory changes.

You’ll work in an agile, purposeful environment. Through collaborating, you'll ensure the AI experience is clear, natural, and candid to empower customers to feel more confident in their financial decisions.

What you’ll be doing:

• Strategic Planning and Performance Tracking: Support the development of Platform or Lab objectives and key results. Provide data on product performance and benefits realisation and chip in to the business 4-Year Operating Plan (4YOP), customer plans, and technology roadmaps as needed.
• Product Vision and Roadmap Ownership: Craft the overall vision and product roadmap. Define and prioritise platform epics, features, and stories that align with the product strategy.
• Change and Governance Accountability: Ensure overall product change compliance and lead all aspects of product change governance activities (e.g., CMIA / SPFIA) and business readiness efforts such as training and communications.
• Leadership and Team Development: Build a capable leadership team and invest in workforce development. Act as a leader within the platform, with line management responsibilities for change colleagues within the Lab.
• Quality and Delivery Focus: Advise a team that delivers quality improvements to products, supporting the achievement of platform objectives and improve overall delivery outcomes.
• Cross-Functional Collaboration: Support the Integrator in developing and running dependencies across labs and platforms, ensuring cohesive and aligned delivery efforts.

Why Lloyds Banking Group:

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need:

• Financial Services Expertise: Significant experience within the UK financial services sector.
• Cross-Functional Collaboration: Confirmed experience working across business and engineering teams to deliver integrated, customer-focused solutions.
• Customer-Centric Approach: Able to demonstrate a strong commitment to customer outcomes, with the ability to identify unmet needs and deliver value beyond expectations.
• Change & Agile Delivery: Skilled in leading change within large-scale programmes, with hands-on experience working in agile environments.
• Senior Stakeholder Engagement: Confident in building trusted relationships with senior leaders and influencing strategic direction through strong communication and leadership.
• Decision-Making & Risk Management: Shown ability to build consensus, lead opposing priorities, and resolve critical risks and issues to ensure timely delivery of outcomes.

About working for us:

Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

time left to apply End Date: June 24, 2025 (7 days left to apply)