L3 IT Support Technician Apprenticeship 2025

Capgemini; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Capgemini is seeking tech passionate individuals for a full-time apprenticeship in Telford. As an apprentice, you'll provide desktop support, work with mobile solutions, and gain valuable experience while studying for a Level 3 IT Support Technician qualification. You'll join a vibrant community of graduates and apprentices, with opportunities for career progression and personal development.

Benefits

Paid permanent role

Opportunities for annual pay increase

Access to extensive training

Social events and conferences

Qualifications

• Eligible with 7 GCSEs or equivalent BTEC in STEM.
• Desirable skills include Windows, MS Office, and hardware familiarity.

Responsibilities

• Provide Desktop Support and fault identification.
• Support for mobile solutions and software installation.
• Create and maintain support documentation.

Skills

Knowledge of Windows 10

Knowledge of Microsoft Office

Knowledge of Apple devices

Hardware familiarity

Education

7 GCSEs including Maths, English, and Computer Science

BTEC in a STEM subject

Job description

Location: Telford

Intakes: September 2025

About The Job You’re Considering

If you want continuous learning and rapid career progression, this could be be the opportunity for you! We are looking for tech passionate individuals to start their career as an apprentice in the IT industry. You will join a large business area working for our largest UK public sector client, collaborating with inspiring experts from whom you can learn and enjoy the career opportunities this brings. You will be part of a large community of Graduates and Apprentices across the business.

This is a full-time, office-based role; you should expect to work in our Telford office 5 days a week.

Your role

Your responsibilities will include:

1. Provide Desktop Support within Capgemini.
2. Fault identification and resolution of incidents/requests within SLA targets.
3. Support for mobile solutions (Phones and Laptops).
4. Software and hardware installation.
5. PC Configuration.
6. Laptop & MacBook imaging.
7. Assisting with IT Stores tasks as required.
8. Supporting internal events.
9. Creating and maintaining support documentation.
10. When trained, work on the Tech Table or Virtual Tech Table assisting end users with technical issues.

Your Profile

To be eligible, you need:

• 7 GCSEs including Maths, English, and Computer Science at grades 4-9.
• Or an equivalent BTEC in a STEM subject, with Maths & English grades 4-9, totaling the equivalent of 7 GCSEs.

Desirable Skills

• Knowledge of Windows 10 and/or Windows 11.
• Knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint, MS Teams, OneDrive).
• Knowledge of Apple devices (MacBooks, iPads, macOS).
• Hardware familiarity (Desktops, Laptops, Printers).

Your programme

The apprenticeship is provided by Baltic, over 18 months you will study part-time for a Level 3 IT Support Technician qualification while working full-time. Modules include Supporting IT Architecture, Working with End User Devices, and Working with Network Architecture.

As an apprentice at Capgemini, you'll start with the ‘GetINSPIRED’ programme—a week-long introduction to Capgemini and the Early & Emerging Talent community, meeting inspiring individuals and exploring projects that will influence your career. We support apprentices in developing their personal brand and exploring innovative thinking methods to drive solutions for clients.

Capgemini has been running apprenticeships for 15 years, with over 1300 members in our community across more than 40 programme streams. As an apprentice, you'll have a paid, permanent role with opportunities to increase pay annually while studying for a degree. You'll be part of an inclusive, fair culture that values your individuality, with responsibilities from day one, and opportunities for fun, awards, social events, and conferences.

Your security clearance

To be appointed, you will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, but recent residence outside the UK may require additional checks. Throughout recruitment, questions about your eligibility for security clearance will be asked.

What does ‘Get The Future You Want’ mean for you?

Joining one of the world’s most ethical companies, recognized by Ethisphere for 12 consecutive years, means working ethically as a core value. You will be empowered to explore, innovate, and progress, benefiting from Capgemini’s ‘learning for life’ mindset, with access to extensive training, external certifications, and development opportunities.

Why consider Capgemini?

By joining Capgemini, you'll be part of a thriving company transforming businesses through technology, building skills, and helping clients innovate and grow. It’s challenging but rewarding work aimed at making a positive impact on the world.

About Capgemini

Capgemini is a global leader in business and technology transformation, with over 340,000 employees worldwide, helping organizations accelerate their digital and sustainable transitions. With a heritage of over 55 years, it delivers end-to-end services leveraging AI, cloud, data, and industry expertise. In 2024, it reported revenues of €22.1 billion.