L2 Support Engineer (UK Based/US working hours)

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Technical Support Engineer to join their dynamic team. This role involves providing top-notch support for API integrations and GPU technologies, ensuring customers receive timely assistance and guidance. With a focus on customer service and technical expertise, the successful candidate will play a key role in enhancing user experiences and optimizing performance. The company fosters a collaborative environment, encouraging professional growth and exposure to cutting-edge technologies. If you're passionate about technology and eager to make an impact, this opportunity is perfect for you.

Benefits

Competitive salary

Diverse team environment

Professional growth opportunities

Exposure to cutting-edge technologies

Qualifications

• 2-3 years experience in technical support roles with API and GPU expertise.
• Exceptional customer service skills and a strong problem-solving attitude.

Responsibilities

• Provide technical support for API integrations and GPU performance.
• Create documentation and conduct training sessions for customers.

Skills

API Integration

Customer Service

GPU Technologies

Problem Solving

Communication Skills

Virtualization

AI/ML Interest

Tools

Kubernetes

Job description

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Client:

NexGen Cloud

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

f1fdb20122f8

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

NexGen Cloud is a rapidly growing IaaS company focused on providing innovative cloud solutions and infrastructure services. Our GPU cloud infrastructure solutions accelerate development in industries such as Artificial Intelligence & Machine Learning, VFX & Rendering, Data Science & IoT, and Computer Aided Engineering & MDO.

We are dedicated to helping our clients navigate the complexities of the digital world and achieve success through cutting-edge, scalable, secure and affordable solutions.

At the company's heart stands a group of very talented, experienced, and motivated individuals who want to make a positive change and a lasting impact on the tech world.

Position Summary:

We are seeking a skilled Technical Support Engineer with a solid background in customer service, a deep understanding of API usage and proficiency in GPU technology. The ideal candidate should possess a minimum of 2-3 years of experience in technical support roles, coupled with a strong inclination towards virtualization, and an enthusiasm for the AI/ML landscape.

Key Responsibilities:

· API Expertise: Provide comprehensive technical support to customers regarding API integrations, troubleshooting, and optimization.

· GPU Proficiency: Utilize in-depth knowledge of GPU technologies to assist customers in leveraging hardware for optimal performance.

· Customer Service: Offer timely and effective support through various channels (email, phone, chat) while maintaining a high level of professionalism and empathy.

· Issue Resolution: Diagnose and resolve technical issues, collaborating with cross-functional teams if necessary to ensure swift problem resolution.

· Documentation: Create and update support documentation, FAQs, and knowledge base articles for both internal and external use.

· Training and Guidance: Conduct training sessions and provide guidance to customers on best practices for API utilization and GPU performance optimization.

· Stay Updated: Keep abreast of industry trends, emerging technologies, and advancements in AI/ML, sharing insights within the team and with customers where applicable.

Qualifications and Skills:

· Experience: 2-3 years of demonstrated experience in technical support roles, particularly in API utilization and GPU technologies.

· API Knowledge: Profound understanding of API usage, integration, troubleshooting, and optimization.

· GPU Expertise: Strong familiarity with GPU technologies, their functionalities, and troubleshooting methodologies.

· Customer Service Skills: Exceptional customer service attitude with excellent communication and problem-solving abilities.

· Comprehensive Language skills both written and orally in English.

Good to have:

· Kubernetes: Familiarity with Kubernetes and its applications in modern software development.

· Virtualization: Understanding of virtualization technologies and their impact on hardware performance

· AI/ML Interest: An enthusiastic interest in AI/ML technologies, showcasing a willingness to learn and adapt to evolving landscapes

· Secondary languages are a benefit but not essential.

What We Offer:

· Competitive salary

· Opportunity to work with a diverse team of talented professionals who are passionate about technology and innovation.

· A collaborative and supportive work environment that encourages professional growth and development.

· Exposure to cutting-edge technologies and the opportunity to make a significant impact on the future of cloud computing.

We encourage applications from candidates of all backgrounds and experiences. Our commitment to diversity and inclusion drives our success as a company and reflects our dedication to fostering a diverse and innovative workforce.

Join our team and become a part of the NexGen Cloud Team, where innovation, collaboration, and growth are at the heart of everything we do. If you are a passionate, talented, and motivated individual looking to make a difference, apply now!