L2 IT Support Technician - Asset & Lifecycle

Allscreens Nationwide Ltd; Hatfield; On-site; GBP 19,000 - 26,000; Full time

Job summary

A leading independent technology and services provider in Hatfield is seeking an IT Technical Support L2 for a 6-month contract. You will manage workshop assets, inspect and test devices, and liaise with distribution teams to resolve discrepancies while maintaining accurate asset tracking and SLA achievement.

The role requires excellent administration and communication skills, experience with Microsoft applications, and a hands-on approach to IT hardware support within a corporate environment.

Qualifications

• Excellent Administration and communication skills, both written and oral.
• Previous knowledge of Microsoft applications.
• Previous experience of supporting IT hardware at a software and hardware level.
• ITIL Experience preferred.
• Previous experience working in a corporate IT environment is an asset.
• Excellent time management and organisational skills.

Responsibilities

• Managing all assets coming into the workshop and liaising with the relevant distribution teams to locate and amend any discrepancies.
• Organising, analysing and handling of tickets in the company computer system.
• Filtration, inspection, testing and cleaning of all device types.
• Preparing new and repaired hardware.
• General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
• Assistance in specific tasks where prompt investigation and resolution are required.
• Maintaining assets using an accurate location system to ensure precise asset management.
• 6S Implementation and ongoing maintenance into the workshop.
• Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA's is essential.

Skills

Administration skills

Communication skills

Time management

Organisational skills

Multi-tasking

Relationship building

Pro-active approach

Problem solving

Tools

Microsoft Office

Job description

A leading independent technology and services provider in Hatfield is seeking an IT Technical Support L2 for a 6-month contract. You will manage workshop assets, inspect and test devices, and liaise with distribution teams to resolve discrepancies while maintaining accurate asset tracking and SLA achievement.

The role requires excellent administration and communication skills, experience with Microsoft applications, and a hands-on approach to IT hardware support within a corporate environment.