L'Oréal Luxe Multi-Brand Skincare Expert, John Lewis Cambridge (30 Hours)

L'Oréal; Cambridge; Presencial; GBP 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Staff product perks

30 days holiday

Health benefits

Referral bonuses

Sustainability values

Descripción de la vacante

L’Oréal Luxe in White City, London, is seeking a Skincare Specialist to deliver personalised consultations and design engaging skincare experiences for our multi-brand skincare range. You will lead in-store customer journeys, training peers to uphold premium service standards.

You will stay ahead of trends, act as a brand ambassador, and contribute to achieving sales targets while maintaining a luxurious counter environment.

Formación

• Passionate about skincare and able to share expertise with customers.
• Strong relationship-building to create a comfortable in-store experience.
• Active on social media with knowledge of latest skincare trends.
• Driven and ambitious, eager to create innovative in-store experiences.

Responsabilidades

• Create engaging skincare experiences and events for customers.
• Coach and guide team members on skincare to deliver exceptional service.
• Provide personalised skincare consultations and recommendations.

Conocimientos

Skincare Enthusiast

Connection Creator

Trendsetter

Go Getter

Brand Ambassador

Descripción del empleo

L'Oréal Luxe Multi-brand Skincare Expert

Belonging to L'Oréal Luxe you will become part of a team that is reimagining the future of beauty.

Our brands are driven by innovation, and we are passionate about creating inclusive experiences where everyone feels valued, empowered, and able to express what makes them unique. We have a real purpose; we believe that skin knows no gender and one size doesn't fit all when it comes to beauty.

We champion self-expression and pushing boundaries, giving you the opportunity to explore your creativity, to make a real impact.

Join us and help create unforgettable experiences that celebrate the diverse beauty of our community, creating a more inclusive world.

Who We Are Looking For

• A Skincare Enthusiast: You’re passionate about all things Skincare and love sharing your expertise! You’re a pro at giving personalised advice and helping people find the perfect skin routine to make them feel empowered.
• A Connection Creator: You’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style and helping them create a beauty routing that expresses who they are.
• A Trendsetter: Being active on social media, you’re always on top of the latest skincare and beauty trends. You know how to connect with people both online and in person, building a community around your passion for skincare.
• A Go Getter: You’re driven, ambitious and love a challenge. You’re excited to create innovative in-store experiences and achieve amazing results.
• A Brand Ambassador: You’re a true believer in the L'Oréal Luxe mission and values. You’re passionate about our iconic brands and can’t wait to represent them.

What You Will Be Doing

Skincare Specialist

• Creating Engaging Skincare Experiences:Design and execute innovative, engaging skincare events and animations that drive customer interest and excitement for L'Oréal Luxe brands.
• Team Skincare Leadership:Provide expert coaching and guidance to team members on all aspects of skincare, empowering them to confidently deliver exceptional customer service and achieve sales goals.
• Personalized Skincare Consultations:Serve as the go-to skincare expert for customers, offering personalized recommendations and tailored skincare solutions to address individual needs and concerns.

Elevating Customer Experience

• Delivering theBe LuxeExperience:Consistently execute theBe Luxeservice model, ensuring a premium and personalized experience for every customer.
• Product Expertise and Storytelling:Confidently demonstrate products, immerse customers into the brands heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Embodying Brand Excellence:Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Staying Trend-Forward:Maintain a strong understanding of the latest makeup, skincare, and wellness trends to provide expert advice and personalized recommendations.

Driving Retail Performance

• Achieving Sales Targets:Consistently achieve individual and counter sales goals as agreed with your line manager.
• Building Client Relationships:Proactively build authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business.
• Promoting Events and Activities:Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
• Brand Advocacy:Passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.

Operational Excellence

• Teamwork and Training:Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities:Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards:Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Support and Development – Invest in Your Future with L'Oréal Luxe

• Comprehensive Onboarding:Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture. From day one, you'll become an integral part of the L’oreal Luxe community.
• Continuous Learning:Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
• Immersive Brand Experience:Connect with the wider Be Luxe Community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.
• Exclusive Product Previews:Get hands-on with the latest innovations and trendsetting products at regular training events, staying ahead of the curve.
• On-Demand Learning Resources:Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships.
• Career Growth Opportunities:Collaborate with your Counter Manager, Area Manager, and Education team to chart your career path and unlock your full potential within L'Oréal Luxe.

Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal

• Competitive Compensation:Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks:Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
• Generous Time Off:Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits:Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
• Referral Bonus Program:Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives:Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. #Beautythatmovestheworld

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

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