Lancôme Skincare Specialist, Harrods (37.5 Hours)

L'OREAL GROUP; Greater London; On-site; GBP 24,000 - 38,000; Full time

Benefits offered by this job

Staff shop access

30 days holiday

Health & wellness benefits

Referral bonuses

Job summary

Lancôme is seeking a passionate Skincare Specialist in London to deliver personalised skincare advice and inspiring in-store experiences. You will lead engaging events, coach the team, and ensure a premium Lancôme journey for every customer.

As a Lancôme Ambassador, you’ll share skincare expertise, stay ahead of trends, and help drive brand excellence while delivering exceptional service and merchandising standards.

Qualifications

• Skincare enthusiasm and ability to give personalised advice.
• Strong communication to build authentic customer relationships.
• Ambition to create in-store experiences and hit sales targets.

Responsibilities

• Design and execute innovative skincare events and animations.
• Provide expert coaching and guidance to team on skincare.
• Offer personalized skincare consultations for customers.
• Deliver premium Lancôme experiences following the service model.
• Demonstrate product knowledge and storytelling about Lancôme heritage.
• Maintain counter standards and participate in training.

Skills

Skincare knowledge

Customer service

Relationship building

Sales driven

Social media awareness

Tools

Tamigo

One Retail

Job description

Lancôme Skincare Specialist

At Lancôme, we believe that happiness is the ultimate form of beauty, a radiant expression of confidence and inner joy.

We empower every individual to embrace their unique radiance and cultivate a joyful, confident spirit, embodying a vision of effortless French elegance and timeless beauty.

Fuelled by a passion for skincare innovation, a legacy of French elegance, a deep understanding of skincare and makeup, and a dedication to creating exceptional customer experiences, we offer a world of luxurious products and personalized services, creating possibilities for self-care, self-discovery, and celebrating each person's unique beauty.

Join us and become a part of a brand that believes in the power of happiness to transform lives and inspire confidence in every individual.

Who we are looking for:

• A Skincare Enthusiast:You’re passionate about all things Skincare and love sharing your expertise! You’re a pro at giving personalised advice and helping people find the perfect skin routine to make them feel empowered.
• A Connection Creator:You’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their uniquestyleand helping them create a beauty routing that expresses who they are.
• A Trendsetter:Being active on social media, you’re always on top of the latest skincare and beauty trends. You know how to connect with people both online and in person, building a community around your passion for skincare.
• A Go Getter:You’re driven, ambitious and love a challenge. You’re excited to create innovative in-store experiences and achieve amazing results.
• ALancômeAmbassador:You’re a true believer inLancôme’smission and values. You’re passionate about our iconic brand and can’t wait to represent them.

What you will be doing:

Skincare Specialist

• Creating EngagingSkincareExperiences:Design and execute innovative, engagingskincareevents and animations that drive customer interest and excitement forLancôme.
• Team Skincare Leadership:Provide expert coaching and guidanceto team members on all aspects of skincare, empowering them to confidently deliver exceptional customer service and achieve sales goals.

• Personalized Skincare Consultations:Serve as the go-to skincare expert for customers, offering personalized recommendations and tailored skincare solutions to address individual needs and concerns.

Elevating Customer Experience

• Delivering theLancômeExperience:Consistently execute theLancômeservice model, ensuring a premium and personalized experience for every customer.
• Product Expertise and Storytelling:Confidently demonstrate products, immerse customers intoLancôme’sheritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Embodying Brand Excellence:Act as aLancômeAmbassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Staying Trend-Forward:Maintain a strong understanding of the latest skincare, make-up, and wellness trends to provide expert advice and personalized recommendations.

Driving Retail Performance

• Achieving Sales Targets:Consistently achieve individual and counter sales goals as agreed with your line manager.
• Building Client Relationships:Proactively build authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business.
• Promoting Events and Activities:Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
• Brand Advocacy:Passionately representLancômeBeauty and share your expertise on internal and external social media platforms, adhering to company guidelines.

Operational Excellence

• Teamwork and Training:Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities:Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards:Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Support and Development – Invest in Your Future with L'Oréal Luxe

We're committed to your growth and development. Here's how we'll support you every step of the way:

• Comprehensive Onboarding:Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture. From day one, you'll become an integral part of the L’oreal Luxe community.
• Continuous Learning:Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
• Immersive Brand Experience:Connect with the wider L’oreal Luxe Community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.
• Exclusive Product Previews:Get hands-on with the latest innovations and trendsetting products at regular training events, staying ahead of the curve.
• On-Demand Learning Resources:Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships.
• Career Growth Opportunities:Collaborate with your Counter Manager, Area Manager, and Education team to chart your career path and unlock your full potential within L'Oréal Luxe.

Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal

Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:

• Competitive Compensation:Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks:Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
• Generous Time Off:Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits:Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
• Referral Bonus Program:Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives:Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. #Beautythatmovestheworld

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal. #EVB