L&D Partner REMS

JLL; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

JLL is seeking a senior Learning & Development leader within REMS to drive skills-based transformation across business areas, aligning AI-driven change with practical capability building. You will partner with business leaders, People Partners, and T&D leads to translate AI pace into measurable learning outcomes.

The role spans diagnosing skill gaps, designing scalable programs, and delivering end-to-end learning initiatives with ROI reporting and flexible delivery methods.

Qualifications

• Experience leading learning and development initiatives in a multidisciplinary environment.
• Strong consulting and needs analysis skills to diagnose skills gaps.
• Proven ability to design and deliver engaging learning across formats.
• Experience measuring ROI and business impact of learning initiatives.

Responsibilities

• Scope skills needs with each business area and diagnose where AI and technology change reshape roles.
• Anchor learning to business priorities and frame interventions in terms of business problems solved.
• Create and execute a skills-based transformation roadmap across multiple areas.
• Determine delivery models for each skill leveraging existing products or bespoke builds.
• Design and deliver upskilling programmes end-to-end (in-person, webinar, or e-learning).
• Define and report ROI / business impact metrics for initiatives.
• Lead as a change agent in a fast-paced, ambiguous environment.
• Represent the skills agenda to senior stakeholders and cross-functional leadership.
• Lead a high-performing team to scale solutions and build internal capability.

Skills

Business Acumen

Stakeholder Management

Needs Analysis

Design & Delivery

Data-Driven Storytelling

Strategic Thinking

Tools

PowerPoint

SharePoint

Job description

Job Summary
As a key member of the REMS (Real Estate Management Services) Learning & Development team, you will lead skills-based transformation work that partners directly with business areas to build the capabilities they need to remain sustainable as AI adoption accelerates.

Job Summary
As a key member of the REMS (Real Estate Management Services) Learning & Development team, you will lead skills-based transformation work that partners directly with business areas to build the capabilities they need to remain sustainable as AI adoption accelerates.
A truly global role, this role scopes, designs, and delivers targeted upskilling programmes business area by business area - identifying the skills gaps that matter most, determining the right delivery model, and proving the business impact through ROI. You will work across the organisation, partnering with business leaders, People Partners (PPs), and Talent & Development (T&D) Product Leads to translate the pace of AI-driven change into practical, measurable capability building.
Primary Stakeholders: Business area leaders, L&D Partners, PPs / PXPs, and T&D Product Leads.
Job Details

• Scope skills needs with each business area: act as the primary point of contact for business leaders to diagnose where AI and technology change are reshaping roles and identify the specific skills each area needs to build to stay sustainable and competitive
• Understand and anchor to key business priorities: build a working knowledge of each business area's goals, pressures, and definition of success, and use that understanding to make learning relevant — framing every intervention in the language of the business problem it solves, not just the skill it teaches
• Create and execute a skills-based transformation roadmap: prioritise which capability gaps to address first, in alignment with the broader L&D strategy, and sequence work across multiple business areas concurrently
• Determine the right delivery model for each skill: assess whether needs are best met through existing T&D products, adapted content, or new design — leveraging the centralised facilitation team and open-enrolment offerings before committing to bespoke build
• Design and deliver upskilling programmes end-to-end: own the full lifecycle from needs analysis through design, delivery (in-person, webinar, or e-learning) and into measurement, ensuring solutions are engaging, practical, and grounded in how the business actually works
• Define and report ROI / business impact metrics: build a consistent measurement framework for each initiative — behaviour change, capability uplift, and business outcomes — and use data to tell a clear story about the impact of the skills agenda
• Lead as a change agent: operate comfortably at pace and amid ambiguity, adapting scope and approach as business priorities and AI capabilities evolve; bring business areas along through the transformation rather than delivering training in isolation
• Represent the skills agenda to senior stakeholders: partner with People Partners, T&D Product Leads, and business leadership to keep the transformation agenda visible, credible, and aligned to wider talent and capability strategy
• Lead a highly-engaged, high-performing team: currently one team member — to ensure priorities are delivered in a way that scales solutions, leverages core products, and builds internal capability rather than dependency

Key Skills

• Business Acumen: understands how each business area makes money, measures success, and is affected by AI and market change; translates that understanding into learning priorities and a business case leaders recognise as their own
• Stakeholder Management: skilled at building trust quickly across unfamiliar business areas; listens and communicates effectively; manages expectations proactively and provides regular, transparent updates on progress, challenges, and support needed
• Needs Analysis & Scoping: strong consulting skills to diagnose the real skills gap behind a stated request, and to focus effort on the work that will actually move the needle
• Design & Delivery: designs engaging, practical learning experiences and can facilitate them directly where needed; comfortable moving between strategic design and hands-on delivery
• Agility & Comfort with Change thrives working at pace in an ambiguous, fast-evolving environment; adapts approach as AI capability and business priorities shift, without losing sight of outcomes
• Data-Driven Storytelling: leverages data and ROI metrics to articulate the business impact of skills work, for both individual initiatives and the transformation agenda as a whole
• Strategic Thinking: able to vet requests and design solutions with a broad, cross-business mindset; able to influence and, where necessary, pause work that doesn't drive aligned outcomes
• Project & Programme Management: activates the skills agenda against agreed timelines to deliver outcomes and a strong learner experience; experience with Asana or similar project management tools preferred
• Management: leads a highly engaged and high-performing team to deliver transformation priorities
• Key Technical Skills: strong PowerPoint and SharePoint skills