L&D Assistant

Urban Pubs and Bars; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

28 days holiday

Employee discounts

Job summary

Urban Pubs & Bars is seeking a Learning and Development Assistant to support training across multiple London sites. You’ll manage the LMS, design engaging modules, report on training progress, and keep the training calendar running smoothly on-site with our teams.

The role suits someone energetic, passionate about people, and ready to grow a career in hospitality L&D within a growing pubs and restaurants portfolio.

Qualifications

• Confident with Excel and comfortable across computers and systems.
• Strong, proven track record of great service in hospitality.
• Passionate about people and training, with a desire for a career in L&D.

Responsibilities

• Run our LMS platform, manage training modules that staff enjoy.
• Produce weekly training reports and share with the team.
• Own the training calendar and keep it up to date.

Skills

Excel

Customer service

Hospitality

L&D coordination

Tools

LMS platform

MS Office

Job description

Learning and Development Assistant - Multi site award winning Pub and Restaurant Company - London

We are Looking for a brilliant new person to join our Learning & Development team here at Urban Pubs & Bars

If you’re the kind of person who lights up a room, lives and breathes great service, and gets a genuine buzz from helping others grow, keep reading. This could be the role that kicks off your career in L&D.

What You’ll Be Doing

No two days look the same, but you’ll be at the heart of how we train, develop and inspire our teams. Day to day, you’ll be:

• Running our LMS platform | Managing the system and building engaging training modules our teams actually enjoy
• Weekly reporting | Keeping a clear picture of where our training stands and sharing it with the team
• Owning the training calendar | Keeping it up to date, organised and running like clockwork
• Being there on site | Offering hands‑on, day‑to‑day support to our venues and our people
• Living our culture and values | You’ll be one of the faces of what Urban stands for

Who We’re Looking For

This one’s all about you as a person. I’m after someone who is:

• Energetic | You bring the good stuff every single day
• Passionate | About people, about hospitality, about doing things brilliantly
• A true people person | You connect naturally and love being around a team
• Adaptable | Our world moves fast, and you thrive in the middle of it

What You’ll Need

• Confident with Excel and comfortable across computers and systems
• A strong, proven track record of great service| You know our Steps of Service and our product range inside out
• And most of all… you’re fun, creative, and hungry for a career in hospitality and L&D

What’s In It For You

• Competitive salary plus bonus.
• Opportunities across a growing portfolio of pubs, restaurants and competitive socialising venues.
• Comprehensive training and ongoing development to accelerate your career.
• Clear paths for progression, with regular openings and opportunities to step up.
• Employee discounts across our pubs, bars and restaurants.
• Strategic autonomy: make meaningful decisions, own your results and be fearless.
• Continuous team trips, management incentives and socials in a warm, family‑like culture.
• 28 days' holiday.
• Employee Assistance Programme via Licence Trade Charity.
• Lucrative referral scheme: earn up to £1,000 per successful referral.
• Birthday day off on us.
• Cycle-to-work scheme.
• Enhanced maternity/paternity/adoption pay.
• Workplace nursery benefit.
• Length-of-service recognition rewards.

Ready to take the next step?

If this sounds like you, I want to hear from you. This is a real opportunity to grow, to shape how Urban trains its people, and to build something you’re proud of.

Welcome to London's biggest independent pub company !

Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London.

In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest‑growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2‑50 sites’ on the night. In 2021, Urban was awarded 'Best Food‑led Pub Company 2021' at the R200 awards, Urban once again won ‘Best Managed Pub Company - 2‑50 sites’ in 2023 and most recently won ‘Best Managed Pub Company - 2‑50 sites’ and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.