Knowledge Manager

JR United Kingdom; Watford; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading company in logistics is searching for a Knowledge Manager to shape their information access strategy. This role involves overseeing content governance, engaging with stakeholders, and using tools like Oracle Knowledge Centre to enhance employee experience. The position offers a flexible hybrid work environment and a comprehensive benefits package, aiming to drive continuous improvement across teams.

Benefits

30 days 'work from anywhere' policy

Employee Assistance Programme

25-27 days of annual leave

Pension scheme with employer contribution

Private medical cover

Family-friendly leave policies

Interest-free train tickets

Free shuttle services

15% discount on Ocado.com

Income Protection and Life Insurance

Qualifications

• Experience in knowledge management or content strategy.
• Ability to translate complex content into accessible formats.
• Proficiency in taxonomy and content governance.

Responsibilities

• Overseeing content structure and improving searchability.
• Training stakeholders on content creation.
• Defining metrics and utilizing insights to improve effectiveness.

Skills

Knowledge Management

Content Strategy

Stakeholder Engagement

Taxonomy

Content Governance

Tools

Oracle Knowledge Centre

Job description

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Knowledge Manager, watford, hertfordshire

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Client:

Location:

watford, hertfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Permanent,

Hybrid - 2x days a week in Hatfield

At Ocado Logistics, we don’t just move goods - we move with purpose. As we continue to evolve, we're looking for a Knowledge Manager who’s ready to shape how our people access and use information across the business.

About the Role

As our Knowledge Manager within the People Services team, you’ll lead the charge in creating a smarter, faster, and more connected workplace. You’ll design and own the knowledge management strategy - ensuring every colleague, from HR to payroll, can access accurate and helpful information exactly when they need it.

Using tools like Oracle Knowledge Centre, you’ll help transform the way our people self-serve and solve problems, reducing resolution times and improving employee experience. It’s more than content management - it’s building a culture of shared knowledge and continuous improvement.

Your Impact

Knowledge Management & Content Governance

• Oversee taxonomy, tagging, and content structure to improve searchability.
• Ensure all content is accurate, relevant, and easy to find.
• Lead rollout and optimisation of Oracle Knowledge Centre across People Services.
• Monitor system usage and performance to drive improvements.
• Integrate with HRIS, case management, and self-service tools for smooth access.

Stakeholder Engagement & Training

• Work with HR, IT, and SMEs to curate and maintain high-quality content.
• Deliver training and guidance to encourage effective content creation.
• Engage proactively with teams to identify gaps and refine strategies.
• Continuous Improvement & Performance Measurement
• Define and monitor key metrics (e.g. search success, case deflection, usage).
• Use insights from data to improve knowledge effectiveness.
• Stay up to date on best practices and innovations in knowledge management.

You’ll Thrive in This Role If You:

• Bring experience in knowledge management, content strategy or digital platforms.
• Understand taxonomy, content governance, and how to make search work smarter.
• Can translate complex content into something people can actually use.
• Are confident working cross-functionally and influencing without authority.
• Have worked with Oracle Knowledge Centre—or are ready to get to grips with it fast.

Even Better If You Also:

• Have experience in a People Services or HR environment.
• Understand AI-powered search or content automation.
• Know how to embed cultural change through knowledge sharing

To thrive in this role you may be a current or previous: Knowledge Manager, Information Manager, Content Manager, Communications, (in house) or have experience managing and deploying large volumes of content for business wide use. We encourage you to apply for immediate consideration if you have experience in the above areas or similar.

This role offers genuine variety and the rare opportunity to take full ownership of our knowledge content strategy. From shaping how information is structured and accessed, to driving long-term improvements across systems and teams, you’ll have the autonomy to build something that truly makes a difference. You'll be trusted to lead, innovate, and embed a knowledge culture that empowers our people, enhances self-service, and improves the everyday experience for thousands of colleagues across Ocado Logistics.

At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and

collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.

• Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life.
• Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
• Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
• Private Medical Cover: Rest easy with comprehensive private medical insurance.
• Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
• Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme.
• Shuttle Services: Convenient free shuttle buses connect you to work.
• Share Schemes: Join exciting share plans to participate in our success.
• Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants.
• Financial Protection: We offer Income Protection and Life Insurance for financial security.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential

employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race,colour

nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

Apply now and help shape the future of knowledge at Ocado.