Knowledge Management Officer

Allen Lane; London; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the legal sector is seeking a Knowledge Officer to support knowledge management initiatives. This role involves promoting knowledge sharing, organizing training, and enhancing the use of KM systems among teams. The ideal candidate will have strong organizational skills, a good level of IT literacy, and experience in a knowledge management environment.

Qualifications

• Experience in knowledge management support in a legal or professional services context.
• Ability to motivate and engage teams to use KM systems.

Responsibilities

• Assist in managing knowledge across teams and improve searchability.
• Organize training on KM resources and ensure access to legal research services.

Skills

Organisational skills

Communication

IT literacy

Knowledge management

Tools

Microsoft Office

SharePoint

Job description

2 days ago Be among the first 25 applicants

This range is provided by Allen Lane. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Knowledge Officer

Contract: Permanent

Working Arrangements: Predominantly home working

Key responsibilities:

• Knowledge management – Assist the Knowledge Manager in the organisation and management of knowledge across our regulatory decision-making teams, ensuring that knowledge is properly managed throughout the information life cycle. Contribute towards the development and deployment of an appropriate taxonomy that improves the searchability of knowledge within supported systems.
• Knowledge sharing – Assist the Knowledge Manager with fostering a culture of knowledge sharing and facilitate greater cross-team collaboration, communication and continuous improvement. This may involve organising forums and training to promote knowledge sharing, partnering with decision making teams, and creating and promoting of associated training materials.
• Awareness and horizon scanning – Assist the Knowledge Manager, in monitoring relevant news and publications and curating and promoting relevant developments to ensure that Core Team members are kept up to date. Liaise with the Legal Team to ensure that Legal and Core Teams have access to relevant online legal research services and manage online subscription contracts.
• Training– Organise and deliver induction and refresher training on KM resources and systems and oversee the delivery of legal technical and skills training. Ensure that training records are accessible to all staff and that attendance is tracked and audited. Working with HR, to ensure new staff are sufficiently inducted and that exit processes captures and retains the knowledge and experience of departing employees.
• Knowledge policy and guidance – Assist the Knowledge Manager with the creation and ongoing review of KM policies and related guidance. Contribute to the creation and updating of checklists and templates used within our regulatory decision-making teams.
• KM Systems - Assist the Knowledge Manager in the migration of knowledge content between systems as part of our migration to SharePoint and support in the development of usage guidance. Respond to any requests form Core Teams regarding the adoption of new systems and technologies, working with Information Services and others to understand requirements and select, trial and roll out products effectively.
• Engagement and adoption – With the Knowledge Manager, engage with Core Teams to encourage the secure adoption and active participation with KM technologies, systems and processes. Respond to enquiries and support colleagues in following established policies and processes.
• Continuous improvement - Keep pace with developments within the KM external landscape to drive continuous service improvement, including assisting the Knowledge Manager to evaluate and exploit new technologies where appropriate. Respond to staff enquiries and resolve issues and barriers impacting on KM service delivery.
• Feedback and Metrics – Assist the Knowledge Manager in the measurement and effective usage of KM systems and resources used in the Core Teams. Seek and act on feedback from users both informally and through mechanisms such as annual surveys.
• Experience of delivering knowledge management support ideally in a private or public sector legal or professional services organisation.
• Strong organisational skills and the ability to manage and prioritise own workload, competing demands and tight deadlines.
• A good level of IT literacy
• Familiarity with KM software and technologies, Microsoft Office suite, in particular SharePoint, intranets, and other collaborative tools.
• An ability to motivate and persuade people to use and contribute to KM systems.
• Strong communication and engagement skills, and the ability to listen effectively to capture needs and requirements from teams and individuals

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal, Consulting, and General Business

• Industries

  Non-profit Organizations, Civic and Social Organizations, and Government Administration

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