Knowledge Architect for Customer Care & AI

The-Very-Group; Liverpool; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

23 days holiday + bank holidays

LinkedIn learning access

Bonus potential (performance)

Job summary

The Very Group is seeking a Knowledge Analyst to define, create and maintain knowledge content for Customer Care. You will align content with strategic plans, publish updates and benchmark against external sources to improve the knowledge product.

You will analyse data to measure impact, advocate for knowledge management across the business, and collaborate with teams to deliver accurate, engaging information for millions of Very customers.

Qualifications

• Attention to detail and proactive mindset.
• Experience in copy writing or knowledge environments is valued.
• Strong ability to analyse data and translate it into knowledge content.

Responsibilities

• Support Knowledge Manager in leading the knowledge strategy.
• Create, maintain and publish knowledge content aligned with plans; perform periodic reviews.
• Measure effectiveness of the knowledge management tool to drive adoption and improvements.
• Be an ambassador for knowledge management across the business.
• Conduct external research and benchmarking to improve the knowledge product.

Skills

detail-oriented

proactive

copy writing

knowledge management

data analysis

Job description

The Very Group is seeking a Knowledge Analyst to define, create and maintain knowledge content for Customer Care. You will align content with strategic plans, publish updates and benchmark against external sources to improve the knowledge product.

You will analyse data to measure impact, advocate for knowledge management across the business, and collaborate with teams to deliver accurate, engaging information for millions of Very customers.