kitchen shift manager

J D Wetherspoon; Wales; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Complimentary meal

Bonus scheme

Training completion award

40-hour week

Discount on food & hotel accommodation

Paid holiday

Free shares in the company

Workplace pension scheme

Loyalty reward

Management opportunities

Job summary

J D Wetherspoon in Wales is seeking a Kitchen Shift Manager to lead a busy team, run shifts unsupervised, and deliver excellent food and service while upholding SOPs and hygiene standards.

You will manage opening/closing, monitor stock and costs, train and develop staff, and ensure compliance with safety and data protection policies. A rewarding progression path through our academy is available.

The role offers a 40-hour week, meals on duty, discounts, and benefits.

Qualifications

• Have a proof of right to work.
• Have a bank account in your own name.
• Be able to converse in English and to understand training duties.
• Have a fixed place of residence within reasonable travelling distance of your place of work.
• Basic computer literacy.

Responsibilities

• Lead kitchen shifts and motivate the team to meet targets.
• Ensure excellent service and correct food specifications.
• Maintain cleanliness, safety and legal workplace.
• Oversee kitchen operations and coach team to high standards.
• Monitor stock, wastage, orders and cost control.
• Coordinate with pub manager on training and staff rota.
• Attend weekly area meetings and action plans.

Skills

Leadership

Communication

Teamwork

English proficiency

Computer literacy

Job description

To support, lead and motivate the team to meet sales, profit and compliance targets. To run shifts and, working unsupervised, to achieve the following daily:

• excellent customer service
• serving food and drinks to the correct specification
• maintaining a clean, safe and legal workplace
• adhering to Wetherspoon's standard operating procedures (SOPs) and company policies, To oversee and guide the kitchen operation, leading by example, demonstrating how to complete tasks, motivating and coaching the team to: deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA), managing any results which fall below expectations.
• ensure that kitchen-opening and -closing procedures are adhered to.
• prepare, cook and present all food in line with company standards.
• achieve food-delivery-time targets at all times.
• be welcoming to customers - maintaining high levels of customer management on every shift.
• be aware of, and knowledgeable about, all promotions, events and new products in your pub, sharing your knowledge with the team to ensure that it has the latest information.
• maintain the highest standards of cleanliness by adopting our clean-as-you-go philosophy for all areas. There is an expectation to deliver a five-star food hygiene rating.
• respond to any customer feedback in a positive and helpful manner, identifying/actioning any training needs.
• work with door staff, when applicable.
• maintain office administration, in line with company policies and general data protection regulations.
• ensure that all accidents, incidents and serious food complaints are recorded, in line with company procedures.
• take proactive steps to build sales and control costs, working with the pub manager to review and manage all aspects of the profit and loss account.
• monitor and manage stock control, including monitoring correct portion sizes, line checks, wastage, orders, deliveries and stock accuracy; analyse stock performance, investigate discrepancies and implement improvements to maintain product availability and minimise waste.
• support the achievement of people-related objectives through recruitment, training, performance management and rota management.
• regularly work shifts in the kitchen (and hotel, if applicable).
• manage all maintenance issues and maintenance contractors.
• if required and once trained, maintain safe and correct handling of all cash, in line with the company's cash control policy, reporting any cash issues to the pub manager.
• regularly work shifts in the pub, front of house.
• take part in weekly meetings and monthly business-review meetings with your area manager, agreeing on/actioning all targets set.
• read and action the weekly management action pack, associated documents and all operational and marketing briefs - to remain up to date with all of the latest information.

As a kitchen shift manager, you are not expected to take responsibility for any tasks which you have not been trained to do as part of the management academy.

Opportunities

• Wetherspoon apprenticeship academy, including degree qualifications
• Advanced management academy

We're looking for people with a can-do attitude who are not afraid of hard work. You need to be a motivated and enthusiastic team player, with strong leadership and communications skills. A kitchen shift manager supports the kitchen manager and, when running a shift, takes responsibility for the kitchen operation. You'll need to manage priorities in a fast-paced environment, delegate tasks effectively, provide constructive feedback and support the team to achieve high standards. All of the training which we provide will teach you everything you need to know to succeed, but there are a few essential requirements you'll need to start:

Requirements

• Have a proof of right to work
• Have a bank account in your own name
• Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
• Have a fixed place of residence within reasonable travelling distance of your place of work.
• Basic computer literacy

What you can expect

• a complimentary meal and a drink, when working
• bonus scheme - earn up to 25% of your salary, plus an audit bonus
• training completion award
• 40-hour working week
• 20% discount on all food, drinks and hotel accommodation (for you and up to three guests), when not working
• paid holiday
• free shares in the company (after 18 months' service)
• workplace pension scheme
• loyalty reward (additional holiday, after five years' service)
• future pub management opportunities