Kitchen shift manager

Jolly's Hotel; Dundee; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Complimentary meal and drink

Bonus scheme up to 25% of salary

Training completion award

40-hour working week

20% discount on food, drinks and hotel

Paid holiday

Free shares after 18 months’ service

Workplace pension scheme

Loyalty reward (extra holiday after 5+

Job summary

JD Wetherspoon Plc is seeking a Kitchen Shift Manager to oversee daily kitchen operations, lead a team and ensure outstanding food, service and hygiene standards. The role involves running shifts, delegating tasks, and maintaining compliance with SOPs while supporting the pub manager on performance and cost targets.

You will motivate staff, manage busy periods, and contribute to customer satisfaction through excellent service, training, and effective communication.

Qualifications

• Demonstrated leadership experience in hospitality or retail settings.
• Ability to manage busy kitchen shifts and coach staff effectively.
• Strong communication skills and customer service focus.

Responsibilities

• Oversee kitchen operation and lead by example to motivate the team.
• Ensure compliance with SOPs, food safety, and hygiene standards.
• Deliver high-quality food and fast service to meet targets.
• Open/close kitchen procedures and manage stock, costs and wastage.
• Coach, train and develop team, and participate in recruitment and rota planning.
• Engage with customers and promote promotions and events.

Skills

Leadership

Team management

Communication

Shift leadership

Customer service

Job description

About the role

To support, lead and motivate the team to meet sales, profit and compliance targets.

To run shifts and, working unsupervised, to achieve the following daily:

• excellent customer service
• serving food and drinks to the correct specification
• maintaining a clean, safe and legal workplace
• adhering to Wetherspoon’s standard operating procedures (SOPs) and company policies

We’re looking for people with a can-do attitude who are not afraid of hard work. You need to be a motivated and enthusiastic team player, with strong leadership and communications skills. A kitchen shift manager supports the kitchen manager and, when running a shift, takes responsibility for the kitchen operation. You’ll need to manage priorities in a fast-paced environment, delegate tasks effectively, provide constructive feedback and support the team to achieve high standards.

What you can expect:

• a complimentary meal and a drink, when working
• bonus scheme – earn up to 25% of your salary, plus an audit bonus
• training completion award
• 40-hour working week
• 20% discount on all food, drinks and hotel accommodation (for you and up to three guests), when not working
• paid holiday
• free shares in the company (after 18 months’ service)
• workplace pension scheme
• loyalty reward (additional holiday, after five years’ service)
• future pub management opportunities

Duties include:

To oversee and guide the kitchen operation, leading by example, demonstrating how to complete tasks, motivating and coaching the team to:

• deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA), managing any results which fall below expectations.
• ensure that kitchen-opening and -closing procedures are adhered to.
• prepare, cook and present all food in line with company standards.
• achieve food-delivery-time targets at all times.
• be welcoming to customers – maintaining high levels of customer management on every shift.
• be aware of, and knowledgeable about, all promotions, events and new products in your pub, sharing your knowledge with the team to ensure that it has the latest information.
• maintain the highest standards of cleanliness by adopting our clean-as-you-go philosophy for all areas. There is an expectation to deliver a five-star food hygiene rating.
• respond to any customer feedback in a positive and helpful manner, identifying/actioning any training needs.

In addition, to:

• work with door staff, when applicable.
• maintain office administration, in line with company policies and general data protection regulations.
• ensure that all accidents, incidents and serious food complaints are recorded, in line with company procedures.
• take proactive steps to build sales and control costs, working with the pub manager to review and manage all aspects of the profit and loss account.
• monitor and manage stock control, including monitoring correct portion sizes, line checks, wastage, orders, deliveries and stock accuracy; analyse stock performance, investigate discrepancies and implement improvements to maintain product availability and minimise waste.
• support the achievement of people-related objectives through recruitment, training, performance management and rota management.
• regularly work shifts in the kitchen (and hotel, if applicable).
• manage all maintenance issues and maintenance contractors.
• if required and once trained, maintain safe and correct handling of all cash, in line with the company’s cash control policy, reporting any cash issues to the pub manager.
• regularly work shifts in the pub, front of house.
• take part in weekly meetings and monthly business-review meetings with your area manager, agreeing on/actioning all targets set.
• read and action the weekly management action pack, associated documents and all operational and marketing briefs – to remain up to date with all of the latest information.

Essential requirements

All of the training which we provide will teach you everything you need to know to succeed, but there are a few essential requirements you’ll need to start:

• Have a proof of right to work
• Have a bank account in your own name
• Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
• Have a fixed place of residence within reasonable travelling distance of your place of work.
• Basic computer literacy

Progression and development:

As a kitchen shift manager, you are not expected to take responsibility for any tasks which you have not been trained to do as part of the management academy.

If you would like to progress in Wetherspoon, speak to your pub manager about the opportunities available to you; these may include:

• Wetherspoon apprenticeship academy, including degree qualifications
• Advanced management academy

Wetherspoon promotes an inclusive working environment where everyone is welcome.

When you’re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we’ll ensure that you have the skills and knowledge you need for a great career with us.

If a high number of applications is received, this vacancy may close early.