Hotel manager

King's Head; Monmouth; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Complimentary meal and a drink

Bonus up to 25% of salary

Training completion award

40-hour working week

20% discount on all food, drinks and酒店

Paid holiday

Free shares after 18 months

Workplace pension scheme

Loyalty reward (extra holiday after 5y

Future pub management opportunities

Job summary

JD Wetherspoon Plc is seeking a proactive shift manager to lead daily pub operations in Monmouth. You will supervise and motivate the team, ensure exceptional customer service, and uphold cleanliness and safety standards across all tasks.

In this role you will delegate tasks, provide feedback, manage reservations and promote promotions while developing staff and pursuing future pub management opportunities.

Qualifications

• Leadership experience with team motivation and coaching.
• Strong communication skills for staff and guests.
• Customer service focus and problem solving in a busy environment.
• Clear English language, both written and spoken.

Responsibilities

• Oversee and guide pub operations, leading by example and coaching the team.
• Maintain high standards of cleanliness, quality, service, maintenance and atmosphere.
• Ensure opening/closing procedures are followed and safety standards met.
• Manage check-ins/check-outs and guest aftercare, and monitor promotions and events.
• Coordinate with housekeeping, reception and night shift leaders, including overnight work.

Skills

Leadership

Team management

Customer service

English proficiency

Job description

About the role

To support, lead and motivate the team to meet sales, profit and compliance targets. To run shifts and, working unsupervised, to achieve the following daily:

• excellent customer service
• welcome guests to the hotel, fulfilling any reasonable requests to ensure their satisfaction.
• maintaining a clean, safe and legal workplace
• adhering to Wetherspoon’s standard operating procedures (SOPs) and company policies

We’re looking for people with a can-do attitude who are not afraid of hard work. You need to be a motivated and enthusiastic team player, with strong leadership and communications skills. A shift manager supports the pub manager and, when running a shift, takes responsibility for the pub’s operation. You’ll need to manage priorities in a fast-paced environment, delegate tasks effectively, provide constructive feedback and support the team to achieve high standards.

What you can expect:

• a complimentary meal and a drink, when working
• bonus scheme – earn up to 25% of your salary, plus an audit bonus
• training completion award
• 40-hour working week
• 20% discount on all food, drinks and hotel accommodation (for you and up to three guests), when not working
• paid holiday
• free shares in the company (after 18 months’ service)
• workplace pension scheme
• loyalty reward (additional holiday, after five years’ service)
• future pub management opportunities

Duties include:

To oversee and guide the operation, leading by example, demonstrating how to complete tasks, motivating and coaching the team to:

• deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA), managing any results which fall below expectations.
• ensure that pub-opening and -closing procedures are adhered to.
• be welcoming to customers – maintaining high levels of customer management on every shift.
• manage check-ins, check-outs and aftercare.
• be aware of, and knowledgeable about, all promotions, events and new products in your pub, sharing your knowledge with the team to ensure that it has the latest information.
• maintain the highest standards of cleanliness by adopting our clean-as-you-go philosophy for all areas.
• respond to any customer feedback in a positive and helpful manner, identifying/actioning any training needs.

In addition, to:

• conduct regular security checks, including fire safety checks, reporting any issues.
• be responsible for evacuation, in case of emergency.
• check that all bedrooms/conference rooms and all other associated areas under your responsibility are cleaned and maintained in line with guidelines.
• regularly work with housekeeping, reception and night shift leaders (including working overnight).
• manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy.
• maintain office administration, in line with company policies and general data protection regulations.
• take proactive steps to build sales and control costs, working with the pub manager to review and manage all aspects of the profit and loss account.
• monitor and manage stock control.
• support the achievement of people-related objectives through recruitment, training, performance management and rota management.
• regularly work shifts in the pub and kitchen.
• manage all maintenance issues and maintenance contractors.
• take part in weekly meetings and monthly business-review meetings with your area manager, agreeing on/actioning all targets set.
• read and action the weekly management action pack, associated documents and all operational and marketing briefs – to remain up to date with all of the latest information.

Essential requirements

All of the training which we provide will teach you everything you need to know to succeed, but there are a few essential requirements you’ll need to start:

• Have a proof of right to work
• Have a bank account in your own name
• Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
• Have a fixed place of residence within reasonable travelling distance of your place of work.
• Basic computer literacy

Progression and development:

As a hotel manager, you are not expected to take responsibility for any tasks which you have not been trained to do as part of the management academy.

If you would like to progress in Wetherspoon, speak to your pub manager about the opportunities available to you; these may include:

• Wetherspoon apprenticeship academy, including degree qualifications
• Advanced management academy

Wetherspoon promotes an inclusive working environment where everyone is welcome.

When you’re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we’ll ensure that you have the skills and knowledge you need for a great career with us.

If a high number of applications is received, this vacancy may close early.