Kitchen Service Lead — Elevate Guest Experience

Leonardo Hotels; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Room-rate discounts

Recognition scheme

Thank You Week

Training & progression

Job summary

Leonardo Hotels in the United Kingdom is seeking a dedicated kitchen professional to deliver exceptional guest care and prepare and deliver outstanding food to meet guest needs. You will maintain hygiene, follow COSHH and HACCP, and support stock control while collaborating with colleagues across departments to elevate the guest experience.

You will run kitchen sections during service, keep equipment ready, and engage in ongoing training and development opportunities within our hospitality teams.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro-active with a hands-on approach to delivering consistent results.
• Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative.
• Friendly team player with the ability to work effectively and efficiently with others.
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues.
• Engaged with hotel initiatives to support the local community.

Responsibilities

• Offer exceptional guest care at all times
• Ensure kitchen areas and equipment are cleaned, and relevant health and hygiene procedures are always followed
• Prepare, present and deliver consistently outstanding food for any guest needs
• Collaborate with colleagues in other departments to elevate the overall guest experience consistently
• Maintain good knowledge of menus and food item specifications throughout the hotel, including food items for M&E
• Assist with stock control and identifying methods for improving food service as required
• Run sections of the kitchen during service
• Ensure a consistently high level of food service, maintaining awareness of commodities used, preparation, methods and cooking
• Keep the department ready for business operations, ensuring kitchen is set up prior to service and all areas have the required equipment and products
• Utilise all relevant systems correctly to complete tasks in a timely manner
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to hygiene, COSHH and HACCP
• Complete any other reasonable request made by a member of the management team or a supervisor

Skills

Guest care excellence

Teamwork

Communication

Proactive attitude

Adaptability

Health & safety awareness

Job description

Leonardo Hotels in the United Kingdom is seeking a dedicated kitchen professional to deliver exceptional guest care and prepare and deliver outstanding food to meet guest needs. You will maintain hygiene, follow COSHH and HACCP, and support stock control while collaborating with colleagues across departments to elevate the guest experience.

You will run kitchen sections during service, keep equipment ready, and engage in ongoing training and development opportunities within our hospitality teams.