Implant Manager - Kitchens

Benchmarx Kitchens & Joinery; Rickmansworth; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

CAD training

Staff discounts

Job summary

Benchmarx Rickmansworth, part of the Travis Perkins group, is seeking an Implant Manager to lead daily branch operations on a fixed-term maternity cover from December 2026 for 12 months. You will coach the team, manage customer relationships, and drive profitable sales while upholding high service standards.

The role emphasizes leadership across CAD designs, collaboration with local branches, and a strong focus on safety, process, and culture.

Qualifications

• Experience leading a sales-focused team with strong KPI delivery.
• Detail-oriented, organised and results-driven with planning and delegation skills.
• Excellent communication and customer service capabilities.
• Ability to coach colleagues and drive profitable sales while maintaining service standards.

Responsibilities

• Maximise efficiency and success across daily branch operations and targets.
• Coach and manage the team to deliver outstanding service and upsell opportunities.
• Maintain safe, high-standard housekeeping and customer-facing processes.
• Oversee CAD designs and collaborate with branches, Hire and Managed Services for a joined-up approach.
• Lead the branch and promote a culture of trust and collaboration.

Skills

Team leadership

Sales targets

Customer service

Communication

Coaching

Tools

CAD

Job description

Job Title: Implant Manager

Working Hours: Monday - Friday, 1in2 Saturday mornings (8-12)

This position is a fixed-term contract, covering maternity leave for 12 months. The intended cover will commence from December 2026, however the successful candidate may start in advance of this if able to do so, to facilitate a strong handover process. This is a fantastic opportunity to develop a strong reputation within the Travis Perkins group, potentially leading to additional opportunities after this initial contract period.

We are Benchmarx

We’re Benchmarx Kitchens & Joinery, part of the Travis Perkins group since 2006. We’re all about delivering stylish, high-quality kitchens via the tradesperson that cater to all tastes and budgets. With over 150 branches and showrooms, we offer top-tier appliances, worktops, and joinery from leading brands.

Benchmarx Rickmansworth is a new, emerging leader in our structure, already establishing themselves as a pillar of the community after just one year. With a small but successful team, the Benchmarx implant continues to surpass expectations, setting high figures on a monthly basis. We hope to involve the successful candidate with the recruitment of an Assistant Manager, depending on the speed of process.

What’s it like to be a Benchmarx Manager

Every day is different at Benchmarx but here’s what you can expect:

• You will maximise efficiency and success across all daily branch operations. As an expert in your branch, you will be confident in coaching and managing your team to ensure targets are met, through proactive selling and impeccable service standards.
• Strong customer relationships and growing, profitable sales is key to our success. You'll support your team to deliver the highest standards when serving customers, understanding and surpassing customers’ needs, upselling to maximise the opportunity before sending them on their way with a smile.
• We keep safety at the heart of everything we do. Maintaining high standards and housekeeping across our branch keeps everybody safe and happy all day, every day.
• You’ll lead all aspects of the branch, from overseeing CAD designs to supporting the team with warehouse deliveries. You’ll work closely with your local Travis Perkins branches, Hire and Managed Services to promote a collaborative approach to customer service and cementing our position at the forefront of the industry.
• This role is about building trust, collaborating with and supporting colleagues, maximising sales, and driving a strong, enduring culture.

You’ll need:

• Demonstrated capability to support a team to achieve and outperform sales and profit targets, supported by strong delivery against role specific KPI’s.
• To be detail-oriented, organised, and determined to achieve results, with a strong focus on planning, execution, and delegating this to a team.
• Great communication skills, to facilitate your credible and confident leadership and outstanding customer service.
• Your approachable, positive personality will shine through, making customers feel valued and building lasting relationships with colleagues. You’ll have customer facing confidence, which means you won’t be afraid to coach your team to hold financial conversations or ask for the sale.
• No Industry Experience Needed: We're looking for transferable skills, a passion for leading teams and driving profitable sales and delivering outstanding customer service.

What’s in it for you?

• Competitive starting salary plus performance related bonus
• Sociable working hours
• Save-as-you-earn & Buy-as-you-earn schemes, a generous pension scheme where contributions increase with service, colleague discounts for our brands and MyPerks discounts at top retailers, restaurants, and more!
• Market-leading induction and onboarding, including CAD training, product knowledge support and acquiring those key sales & service skills to help you succeed.
• Fantastic support network through 1:1 coaching, mentoring, and ongoing technical and skills training to progress your career.
• Wellbeing support to keep you feeling at your best.

We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.

If you're offered the role, it will be a conditional offer, subject to a few background checks. These include a basic DBS check, a media search, and a review of your work history for the past 3 years. We do this to ensure we’re keeping both our business and customers safe, and we appreciate your understanding.