Kitchen Operations Associate

ODYSSEY; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Odyssey is seeking a Kitchen Operations Associate to join our London-based team, coordinating between client services and the kitchen to fulfill high-touch requests for VIP clients. The role requires sourcing rare items, managing last-minute purchases, and ensuring flawless execution while frequently engaging with chefs and logistics partners.

Based in London, you will spend substantial time out of the office, sourcing items and coordinating with suppliers, drivers, and the kitchen to maintain

Qualifications

• Experience in fast-paced environments such as kitchens, food production, or hospitality.
• Ability to source items and coordinate with suppliers.
• Willingness to travel and work outside office.
• Strong communication in English and clear brief translation to kitchen teams.

Responsibilities

• Take ownership of sourcing across London from specialists and stores.
• Act as the link between clients, kitchen and drivers for order execution.
• Translate client needs into actionable briefs for the kitchen team.
• Support day-to-day service operations and manage last-minute changes.
• Spend significant time outside the office sourcing items and running errands.
• Make quick sourcing decisions when items are unavailable or timelines tighten.
• Collaborate with chefs to understand ingredients and kitchen constraints.
• Coordinate with drivers and logistics for timely dispatch and handovers.
• Maintain high attention to detail from quote through final delivery.

Skills

Hands-on experience

Organisational skills

Attention to detail

Problem solving

Excellent communication

English proficiency

London knowledge

Job description

Kitchen Operations Associate – Full-Time, London-Based, Permanent Position

About Odyssey

Odyssey is redefining private aviation catering by combining the culinary excellence of our two Michelin-starred chef with world-class customer service. Already established in London Paris, and Miami we are expanding internationally with a simple promise: uncompromising quality, responsiveness, and personalisation.

The Role

We are looking for a Kitchen Operations Associate to join our London team. This is a pivotal role in our day-to-day operations. You will act as the voice of Odyssey for our clients, primarily in the UK but also supporting requests from our Paris and Miami markets. You will ensure seamless coordination between our client services team and the kitchen, and handle high-touch concierge requests, from sourcing rare items in-store to managing urgent, last-minute luxury purchases for VIP clients.

Key Responsibilities

• Take ownership of sourcing: identify, purchase, and collect products across London, from specialist food suppliers to retail stores, based on kitchen and client requirements.
• Act as the operational link between clients, kitchen, and drivers, ensuring clear communication, feasibility, and smooth execution of orders at all times.
• Handle incoming requests (email and phone) with speed and accuracy, translating client needs into clear, actionable briefs for the kitchen team.
• Support day-to-day service operations, including troubleshooting issues, managing last-minute changes, and ensuring orders go out on time and to standard.
• Spend a significant portion of time outside the office/kitchen, running errands and sourcing items in line with operational needs.
• Make quick, practical decisions on sourcing alternatives when products are unavailable or timelines are tight.
• Work closely with chefs to understand ingredients, prep constraints, and kitchen workflows, ensuring requests are realistic and executable.
• Coordinate with drivers and logistics to ensure timely dispatch, accurate handovers, and real-time updates where needed.
• Maintain high attention to detail across orders, from quoting through to final delivery, ensuring consistency and quality.

Your Profile

• 2-4 years of experience in fast-paced, hands-on environments such as kitchens, food production, hospitality operations, or similar execution-focused roles.
• Comfortable working closely with chefs and operational teams; you understand kitchen constraints, urgency, and standards.
• Highly organised with strong attention to detail, you can manage multiple moving parts without things slipping.
• Proactive and resourceful: you take ownership, solve problems quickly, and don’t wait to be told what to do.
• Comfortable being on your feet and spending time outside the office, running errands, sourcing products, and navigating the city as part of the role.
• Calm under pressure, with the ability to handle last-minute changes and time-sensitive requests.
• Clear and concise communicator in English; able to translate requests into actionable instructions for the kitchen and team.
• Good knowledge of London (suppliers, food shops, logistics routes) is a strong plus.
• Previous experience in high-end food & beverage or premium environments is beneficial, but mindset and work ethic matter more than background.

What We Offer

• The chance to join a fast-growing business with high standards of excellence and genuine opportunities for career progression.
• A people-first, high-performance environment with a focus on craftsmanship, service, and team spirit.

A full-time, permanent contract with regular working hours (with occasional out-of-hours coverage during peak periods).