Kitchen Manager

Delaware North; Stratford-upon-Avon; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

33 days holiday (incl bank holidays)

Pension contributions

Experience at major events (sporting &

Concerts and large-scale events

Job summary

Delaware North UK is recruiting a Back of House Manager for London Stadium in Stratford, East London. You will lead B0H operations across kitchens and hospitality areas, managing budgets, stock levels and staffing for high-volume events.

You will work closely with Head/Sous Chefs and culinary teams to ensure service readiness and regulatory compliance, while developing people and delivering exceptional guest experiences.

Qualifications

• 3+ years’ experience in a high-volume, logistically challenging environment.
• Experience leading large teams in high-volume catering or hospitality.
• Knowledge of manual handling.

Responsibilities

• Lead Back of House operation across kitchens, hospitality areas, concessions and catering support functions.
• Manage and develop Kitchen Porters and Back of House teams for matchdays, concerts and events.
• Coordinate movement, storage and distribution of food, beverages, equipment across multiple kitchens and kiosks.
• Ensure cleanliness, organisation and compliance with food hygiene and safety standards.

Skills

People management

Team leadership

Training & development

Budgeting

Stock forecasting

Tools

Purchasing systems

Forklift license

Job description

The opportunity

Delaware North UK is hiring a full-time Back of House Manager to join our team at London Stadium in Stratford, East London. As Back of House Manager, you will be leading the back-of-house areas of the stadium, implementing systems to support the hospitality and culinary teams.If you are ready to manage stadium assets, including managing the budget, analysing stock levels, and forecasting on spend, take a shot at your career with us.

What we offer

At Delaware North U.K., you'll be part of a team delivering unforgettable experiences at some of the UK's coolest events.We're looking to create the future of hospitality together and provide you with the opportunities to grow and build a rewarding career. As our team member, you'll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience working at major sporting events and concerts in 2026, including West Ham United Football Club, UK Athletics Meet, with musical icons taking the stage, and more to come in 2027!

What will you do?

• Lead and manage the Back of House operation across the stadium's kitchens, hospitality areas, concessions, and catering support functions, ensuring all facilities are safe, clean, organised, and fully prepared for service.
• Manage, motivate, and develop the Kitchen Porter and Back of House teams, ensuring staffing levels are appropriate to support matchdays, concerts, conferences, and other large-scale events.
• Work closely with Head Chefs, Sous Chefs, and culinary teams to ensure all kitchens are correctly set up, stocked, and operationally ready before service, with equipment, deliveries, and support resources in place.
• Coordinate the movement, storage, and distribution of food, beverages, equipment, and consumables across multiple kitchens and kiosks throughout the venue.
• Ensure all kitchen and service areas maintain the highest standards of cleanliness and organisation before, during, and after events, supporting efficient service delivery and food safety compliance.
• Conduct daily and weekly inspections of kitchens, storage areas, loading bays, waste management facilities, and Back of House operational spaces, taking corrective action where required.
• Support the recruitment, training, scheduling, and performance management of Kitchen Porters and Back of House team members, working closely with the People Team to meet staffing requirements within budget.
• Manage the Back of House equipment and operational budget, including purchasing equipment, controlling stock levels, managing supplier relationships, and monitoring costs.
• Ensure all operations comply with current Health & Safety legislation, food hygiene regulations, fire safety requirements, manual handling procedures, licensing laws, and company policies.
• Act as a key operational leader on event days, proactively resolving issues and ensuring Back of House teams deliver exceptional support to front-line catering and hospitality operations.

More about you

• 3+ years’ experience, including experience in a high-volume, logistically challenging environment
• Experience managing, guiding, and leading large teams within a high-volume, fast-paced catering or hospitality environment
• Knowledge of manual handling
• Skills in people management, training, task delegation, written and verbal communication, advanced IT, accounting skills, with experience in purchasing systems, and knowledge of suppliers
• Forklift license is beneficial

Physical requirements

• Ability to travel to other operational locations when required

Who we are

Delaware North has managed the hospitality services at London Stadium since 2015. Home of the Hammers and UK Athletics, this 60 - 80,000 stadium has been at the centre of world-class events. Starting off hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of elite sporting events and concerts. From Europe's first MLB Series, IRB 2015 Rugby World Cup matches, annual Athletics events, to artists like Burna Boy, Iron Maiden, Take That, and Metallica, there's aways something exciting happening at London Stadium.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!