Kings Lynn - Assistant Store Manager

JD Sports Fashion; King's Lynn; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading sports fashion retailer seeks an Assistant Store Manager in King's Lynn. The role involves supporting store operations, achieving sales targets, and fostering a positive team environment. Ideal candidates will have strong leadership and communication skills, with a passion for retail and a proven track record in sales.

Benefits

Quarterly discretionary bonus schemes

30% store and online discount

Exclusive retail and hospitality deals

Access to digital health services

Health cash plans

Internal development courses

Company sick pay scheme

Discounted gym memberships

Life assurance

Incremental holiday allowance

Qualifications

• Previous supervisory or management experience in retail.
• Strong communication skills.
• Experience in coaching and developing staff.

Responsibilities

• Support Store Manager in managing store operations.
• Create a positive team culture through recruitment and training.
• Analyze sales data for operational improvements.

Skills

Leadership

Communication

Coaching

Sales Target Achievement

KPI Analysis

Job description

Join to apply for the Kings Lynn - Assistant Store Manager role at JD Sports Fashion

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with colleagues working across various retail fascias in multiple markets worldwide.

Listed on the London Stock Exchange since 1996 and a FTSE100 company since 2019, JD Sports continues to grow both in the UK and internationally.

Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are strategic, people-led, innovative, and customer-focused, committed to operational excellence and exploring new growth areas.

Role Overview

We are seeking a skilled Assistant Manager with strong leadership and communication skills to guide their team towards achieving sales and KPI targets while providing exceptional service.

Responsibilities

• Supporting the Store Manager in managing all store operations to meet or exceed sales and KPI targets, setting clear goals, and tracking performance.
• Creating a positive team culture through recruitment, training, and development of staff, building a motivated and high-performing team.
• Analyzing sales data and financial reports to make informed decisions and identify opportunities for operational and commercial improvements.
• Acting as the point of contact in the Store Manager's absence.
• Providing excellent customer service, addressing inquiries, and resolving complaints professionally.
• Managing daily operations, including opening and closing procedures.
• Supporting cash management tasks, such as processing transactions and reconciling tills.
• Participating in hiring, onboarding, and training new employees.
• Providing feedback and coaching to improve colleague performance.
• Supporting the Store Manager in staff scheduling to ensure proper coverage and productivity.

Role Objectives and KPIs

• Contributing to achieving or exceeding the store's monthly sales target.
• Driving additional KPIs such as Units, Conversion, ATV, and UPT.
• Achieving upselling and cross-selling targets.
• Maintaining a high Net Promoter Score.
• Ensuring stock accuracy during audits.
• Completing mandatory training for new colleagues.
• Meeting or exceeding employee satisfaction and engagement survey benchmarks.
• Assisting in keeping operational costs within the budget.

Skills and Experience

• Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
• Passion for retail with a good understanding of current trends and competitors.
• Experience in coaching and developing staff.
• Strong communication skills.
• Proven track record of achieving sales targets and KPIs.
• Experience analyzing KPI data for commercial decision-making.
• Attention to detail and commercial awareness; experience in visual merchandising is advantageous.
• Ability to promote JD Group values internally and externally.

Benefits

• Quarterly discretionary bonus schemes.
• 30% store and online discount across various brands.
• Exclusive retail and hospitality deals through our benefits platform.
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses and apprenticeships with nationally recognized qualifications.
• Company sick pay scheme.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Colleague networks and support initiatives for positive change.
• Volunteer opportunities and JD Foundation involvement.
• Incremental holiday allowance.

We value the hard work of our colleagues and offer staff discounts, personal development opportunities, and more.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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