Keyholder (Beauty Advisor)

KIKO MILANO; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

KIKO Milano recherche un Beauty Advisor passionné par la beauté pour rejoindre son équipe dynamique à Reading. Vous serez crucial dans la fourniture d'un excellent service client et contribuerez à l'atteinte des objectifs de vente tout en maintenant les normes de marque. Si vous avez une expérience en beauté ou en mode et un sens aigu du service, postulez dès maintenant pour faire partie de cette expérience enrichissante.

Qualifications

• Expérience de 1-2 ans dans un rôle similaire, idéalement en mode ou en beauté.
• Connaissance des tendances et des produits de beauté.
• Capacité à travailler dans un environnement de vente au détail rapide.

Responsibilities

• Fournir un service exceptionnel et atteindre les objectifs définis par le responsable du magasin.
• Mettre en œuvre les normes de KIKO et maintenir une image qualitative du magasin.
• Former l'équipe si nécessaire et s'assurer de la satisfaction client.

Skills

Communication

Service client

Connaissance des produits de beauté

Flexibilité

Vente

Démonstration de produits

Job description

Are you passionate about beauty and helping others enhance their unique style? Join our vibrant team at KIKO Milano as a Beauty Advisor. As a KIKO Milano Beauty Advisor, you’ll play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele.

MAIN RESPONSIBILITIES

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

• Deliver outstanding service by engaging, connecting and servicing all visitors with the right behaviour (attitude, outfit and make-up look in line with KIKO standards).

• Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)

• Satisfy Customer’s needs with cross-selling products.

• Completion of all BeKIKO dossiers, quizzes and training elements

• Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).

• As an employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.

PROCEDURES & POLICIES EXECUTION

• Guarantee that store is compliant with all KIKO standards

• Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.

• Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care.

• Guarantee the constant updating on market trends.

• Minimum 1-2 year of experience in a similar role – either Fashion or Beauty

• Strong knowledge of beauty products and trends

• Excellent communication and customer service skills

• Ability to work in a fast-paced retail environment

• Full Flexibility to work evenings, weekends, and holidays

• Proven ability to meet sales targets

• Experience in conducting product demonstrations and applying makeup

• Knowledge of skincare routines and techniques

• Ability to maintain a clean and organized work area