Keyholder

Hotel Chocolat; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Hotel Chocolat as a Keyholder in our Cambridge store, where you’ll deliver an incredible customer experience through exceptional service and product knowledge. Although prior retail experience isn’t essential, a commitment to exemplifying our brand values is key. We offer competitive pay along with exciting employee discounts.

Benefits

£12.00 per hour

Incentives based on performance

50% unlimited staff discount

70% discount off a stay in our Hotel in St Lucia

Flexible working discussions

Qualifications

• Commit to being a true brand ambassador.
• Ability to engage warmly with guests.

Responsibilities

• Welcome customers and provide excellent service.
• Manage till and customer feedback.
• Run tasting sessions and product demonstrations.

Skills

Customer service

Teamwork

Communication

Job description

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Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.

We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is tomake people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.

We’re looking for a passionate, enthusiastic and guest focused Keyholder to join our Cambridge store team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.

What You’ll be doing:

• Welcoming our customers and providing excellent service during their visit.
• Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
• You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
• Running tasting sessions and demonstrations of products.
• Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
• If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.

You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.

Our gift to you for going the extra mile every day…

• £12.00 - per hour (KH rate - £13.00 per hour)
• Incentives based on performance
• 50% unlimited staff discount to treat yourself and your friends and family
• 70% discount off a stay in our Hotel in St Lucia
• We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
• A chance to work in an exciting, innovative and expanding company