Key Worker - Intensive Support

Leicestershire County Council; Loughborough; On-site; GBP 37,000 - 40,000; Full time

Job summary

Leicestershire County Council is seeking a Keyworker to join Targeted Family Help Charnwood, based at Loughborough Children and Family Centre. Two posts are available: 1 x 37 hours permanent and 1 x 30 hours for 12 months, with DBS check required.

The role involves providing direct home-based support to families with complex needs and delivering evidence-based interventions. We welcome applicants who can work flexibly, including hybrid options, and who are committed to safeguarding children

Qualifications

• Experience of providing direct support in the home to children and families with complex needs, including mental health, substance misuse or related challenges.
• Experience delivering evidence-based interventions such as solution-focused brief therapy, parenting programmes, or related approaches.
• Knowledge of issues affecting families (domestic violence, poverty, housing, mental health) and ability to address safeguarding concerns.
• Awareness of discrimination and social exclusion; ability to work with people from diverse backgrounds.
• Ability to communicate sensitively, hold the child’s voice, and build professional confidence with families.

Responsibilities

• Provide direct home-based support to children and families with complex needs.
• Identify and deliver appropriate evidence-based interventions.
• Support families to engage with services and manage conflicts or risk indicators.
• Maintain accurate records and coordinate with the team to plan next steps.

Skills

Direct home-based support

Evidence-based interventions

DBS check

Flexible working

Child voice & safeguarding

Job description

Organisation: Leicestershire County Council

Work Location: Loughborough Children and Family Centre Regent Street, Loughborough LE11 5BN

Salary: £36,621 - £40,458 per annum(pro rata for part-time)

Working Hours:1 x 37 hours, 1 x 30 hours per week

Contract Type: Permanent or Fixed term for 12 months (Dec 2026 - Dec 2027)

Closing Date: 29th October 2026

Interview Date(s): 11th November 2026

Are you looking for a rewarding career where you can make a difference?

Do you want a job where no two days are the same?

About the Role

Targeted Family Help Charnwood are looking for Keyworkers! (1 x 37 hours permanent and 1 x 30 hours 12 months). Do you have experience of providing direct support in the home to children and families with complex needs? Do you have experience of identifying and delivering appropriate evidence-based interventions to families and experience of working with issues of conflict and confrontation and an ability to diffuse difficult situations? If so, we would love to hear from you.

An enhanced with barred list DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must:

• Experience of providing direct support in the home to children and families with complex needs which may include mental health, offending, substance misuse, domestic violence, and abuse, and/or educational issues
• Experience of identifying and delivering appropriate evidence-based interventions e.g. solution focussed brief therapy, the Freedom Programme, parenting programmes, brief intervention, Cognitive Behavioural Therapy based approaches, motivational interviewing
• Knowledge and awareness of issues which may have an impact on the lives of families such as domestic violence and abuse, mental health difficulties, substance misuse, poverty, housing
• An understanding of the impact of discrimination on the lives of those from minority ethnic communities and others that experience social exclusion, and an ability to work with people from diverse backgrounds
• Awareness and understanding of ‘good enough parenting’ and relationship between poverty and social deprivation and to be able to hold a compassionate position but still hold protection of children as the priority. Be able to recognise ‘cumulative harm’ and risk indicators of different forms of harm – sexual, physical, emotional and neglect.
• Ability to work proactively, persistently, and persuasively with families who may not be willing to engage with services and use a range of techniques that encourage active participation
• Ability to build professional confidence and resilience, good working relationships with families, ability to over-come barriers to them engaging, recognising reasons for resistance to change, where tensions can exist. Ability to communicate sensitively and effectively with children and adults, focusing on hearing and capturing the child’s voice.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Chloe Brakes, Team Leader

[e-mail]

Or

Sally Riches, Team Leader

[e-mail]