Key Time Worker (Service Agent)

Europcar; Oxford; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a dynamic team as a Station Agent, where you'll ensure fleet excellence and deliver top-quality service to customers. This role is perfect for those passionate about vehicles and customer satisfaction. You'll prepare vehicles to high standards, conduct thorough inspections, and ensure smooth handovers. Collaborate closely with management while adhering to safety guidelines. This position offers valuable experience in fleet management and opportunities for growth within a supportive environment. If you're ready to make an impact and ensure customer satisfaction, this is the role for you!

Qualifications

• Strong attention to detail and ability to follow processes.
• Excellent customer service skills and proactive issue resolution.

Responsibilities

• Prepare vehicles ensuring they are clean and road-legal.
• Conduct inspections and deliver vehicles to customers.
• Maintain high customer service standards and follow safety guidelines.

Skills

Attention to detail

Customer service skills

Vehicle operation

Professionalism

Teamwork

Job description

Key Time Worker (Service Agent)

Join Our Team as a Station Agent – Ensure Fleet Excellence and Top-Quality Service!

Are you passionate about working with vehicles and providing exceptional customer service? We are seeking a motivated Station Agent to join our team and play a key role in maintaining our fleet to the highest standards while delivering top-tier service to our customers.

Key Responsibilities:

1. Prepare vehicles according to our high-quality standards, ensuring they are clean, road-legal, and meet all documentation requirements.
2. Conduct thorough inspections using the Ready for Rent Checklist to ensure all vehicles are prepared for customer handover.
3. Deliver and collect vehicles per customer requirements, ensuring smooth handovers by providing essential information, including CO2 emissions and vehicle value.
4. Identify any damage or maintenance issues, report these findings, and complete all necessary documentation at collection points.
5. Work closely with the Station Manager, Fleet Manager, and Team Leader to assist in all tasks, including vehicle movements, customer service, and business development activities.
6. Maintain a high standard of customer service, ensuring all interactions are professional and up to company standards.
7. Follow all health, safety, and environmental guidelines, reporting any concerns to the Station Manager.
8. Drive company vehicles safely, adhering to the Company Driving Standards Policy.

What We’re Looking For:

1. Strong attention to detail and the ability to follow company processes and checklists.
2. Excellent customer service skills and a proactive approach to resolving issues.
3. Ability to safely operate and maintain vehicles while meeting the company’s standards for cleanliness and road safety.
4. Professionalism in handling paperwork, customer interactions, and any additional duties assigned by management.
5. A team player with a commitment to continuous learning and development.

Why Join Us?

1. Be part of a dynamic team focused on fleet management and customer satisfaction.
2. Gain valuable experience working with a variety of vehicles and learning the ins and outs of fleet maintenance.
3. Enjoy opportunities for growth and professional development within a supportive company environment.

If you’re ready to make an impact by ensuring our fleet is ready to go and our customers are satisfied, apply today!