Key Holder — Luxury Beauty Store Lead & Coach

The Estée Lauder Companies; Murton; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Product discount

Commission scheme

Training & development

Job summary

The Estée Lauder Companies invites applications for a Key Holder role in its UK stores. The successful candidate will support the Store Manager and Assistant Manager to ensure the smooth, efficient running of the store and deliver premium customer service in line with brand standards.

We value previous retail supervisory experience, cash handling skills, and a passion for inspiring personalised customer experiences. Flexible availability across days and hours is required.

Qualifications

• Experience in retail operations including cash reconciliation is desirable.
• Previous supervisory experience coaching/mentoring to achieve sales and customer service targets is desirable.
• Strong customer service mindset with ability to provide inspirational, authentic, personalised service.
• Flexible availability across days and hours.

Responsibilities

• Support the Store Manager and Assistant Manager to ensure the smooth, efficient running of the store.
• Uphold brand standards and deliver exceptional customer experiences.
• Assist with day-to-day store operations and customer assistance as needed.

Skills

Retail operations

Cash handling

Opening & closing

Supervisory experience

Coaching & mentoring

Sales targets

Customer service

Tools

POS systems

Job description

The Estée Lauder Companies invites applications for a Key Holder role in its UK stores. The successful candidate will support the Store Manager and Assistant Manager to ensure the smooth, efficient running of the store and deliver premium customer service in line with brand standards.

We value previous retail supervisory experience, cash handling skills, and a passion for inspiring personalised customer experiences. Flexible availability across days and hours is required.