Key Account Manager - Strategic Enterprise Solutions

Straumann Group; Metropolitan Borough of Solihull; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Key Account Manager to oversee strategic relationships within the dental sector. This role focuses on managing complex accounts, driving commercial growth, and ensuring alignment between customer needs and company objectives. You will work closely with senior stakeholders, lead cross-functional teams, and leverage market insights to shape proposals that set the company apart from competitors. If you have a passion for building long-term partnerships and a track record in account management, this is an exciting opportunity to make a significant impact in a growing field.

Qualifications

• Proven track record managing complex, strategic accounts in healthcare or dental.
• Exceptional interpersonal skills to influence senior stakeholders.

Responsibilities

• Own the end-to-end relationship with strategic DSO partners.
• Lead planning and execution of key initiatives across the DSO network.

Skills

Strategic Account Management

Interpersonal Skills

Project Management

Communication Skills

Commercial Acumen

Education

Bachelor's degree in Business

Postgraduate education or professional qualifications

Tools

Digital Health Solutions

Practice Management Systems

Job description

Key Account Manager - Strategic Enterprise Solutions

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• Own the end-to-end relationship with one of Straumann’s most strategic DSO partners.
• Act as the main point of contact for senior stakeholders within the customer organisation, including C-suite executives, operational leaders, and clinical influencers.
• Build a deep understanding of the customer’s strategy, challenges, and goals – and position Straumann as a trusted, long-term partner.
• Navigate challenging conversations and find mutually beneficial solutions in high-pressure scenarios.
• Lead the planning, execution, and tracking of key joint initiatives, pilots, and implementations across the DSO network.
• Coordinate internal Straumann teams (sales, marketing, clinical, operations, digital solutions) to ensure timely delivery of projects and outcomes.
• Monitor key KPIs, report progress, and adapt plans to ensure alignment with customer and business objectives.

Key Responsibilities

Strategic Relationship Management

• Own the end-to-end relationship with one of Straumann’s most strategic DSO partners.
• Act as the main point of contact for senior stakeholders within the customer organisation, including C-suite executives, operational leaders, and clinical influencers.
• Build a deep understanding of the customer’s strategy, challenges, and goals – and position Straumann as a trusted, long-term partner.
• Navigate challenging conversations and find mutually beneficial solutions in high-pressure scenarios.

Programme & Project Management

• Lead the planning, execution, and tracking of key joint initiatives, pilots, and implementations across the DSO network.
• Coordinate internal Straumann teams (sales, marketing, clinical, operations, digital solutions) to ensure timely delivery of projects and outcomes.
• Monitor key KPIs, report progress, and adapt plans to ensure alignment with customer and business objectives.

Account Development & Commercial Growth

• Identify and develop commercial opportunities within the existing account – including new site rollouts, digital workflows, training programmes, and portfolio expansion.
• Build strategic account plans with clear goals, timelines, and revenue targets, and drive execution across all levels.
• Leverage data and insights to shape proposals and influence decision-making at customer level.

Cross-functional Collaboration

• Act as the internal voice of the customer, advocating for their needs while ensuring alignment with Straumann’s strategic direction.
• Influence and collaborate with internal stakeholders to remove obstacles, secure resources, and drive account success.
• Facilitate regular governance meetings with internal and external stakeholders to maintain momentum and alignment.

Market & Industry Intelligence

• Stay informed about the DSO and dental markets, including competitor activity, regulatory developments, and technology trends.
• Use market insights to anticipate customer needs and shape strategic proposals that differentiate Straumann from competitors.

Qualifications & Experience

• Proven track record managing complex, strategic accounts in healthcare, medtech, pharma, or the dental industry. Experience working with or within DSOs is highly desirable.
• Exceptional interpersonal and communication skills, with the ability to influence senior stakeholders and navigate organizational complexity.
• Strong organizational and project management skills, with experience leading multi-stakeholder initiatives and delivering measurable outcomes.
• Able to drive commercial outcomes while maintaining strategic relationship value.
• Comfortable with digital health solutions, practice management systems, and workflows; able to translate technical concepts into business benefits.
• Bachelor's degree in Business, Healthcare, or a related field. Postgraduate education or professional qualifications are a plus.