Key Account Manager - Strategic Enterprise Solutions

Straumann Group; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in medical equipment manufacturing is seeking a Key Account Manager to manage strategic relationships with DSO partners. The role involves navigating complex stakeholder dynamics, leading joint initiatives, and ensuring alignment with business objectives. Ideal candidates will have a strong background in healthcare or dental industries, exceptional communication skills, and the ability to drive commercial outcomes while maintaining strategic value.

Qualifications

• Proven track record managing complex, strategic accounts in healthcare or dental industry.
• Experience working with or within DSOs is highly desirable.

Responsibilities

• Own the end-to-end relationship with strategic DSO partners.
• Lead planning, execution, and tracking of key joint initiatives.
• Coordinate internal teams to ensure timely delivery of projects.

Skills

Interpersonal Skills

Communication Skills

Organisational Skills

Programme Management

Commercial Outcomes

Education

Bachelor's degree in Business

Postgraduate education

Tools

Digital Health Solutions

Practice Management Systems

Job description

Key Account Manager - Strategic Enterprise Solutions

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Key Responsibilities

1. Own the end-to-end relationship with one of Straumann’s most strategic DSO partners.
2. Act as the main point of contact for senior stakeholders within the customer organisation, including C-suite executives, operational leaders, and clinical influencers.
3. Build a deep understanding of the customer’s strategy, challenges, and goals – and position Straumann as a trusted, long-term partner.
4. Navigate challenging conversations and find mutually beneficial solutions in high-pressure scenarios.
5. Lead the planning, execution, and tracking of key joint initiatives, pilots, and implementations across the DSO network.
6. Coordinate internal Straumann teams (sales, marketing, clinical, operations, digital solutions) to ensure timely delivery of projects and outcomes.
7. Monitor key KPIs, report progress, and adapt plans to ensure alignment with customer and business objectives.

Qualifications & Experience

• Proven track record managing complex, strategic accounts in healthcare, medtech, pharma, or the dental industry. Experience working with or within DSOs is highly desirable.
• Exceptional interpersonal and communication skills, with the ability to influence senior stakeholders and navigate organisational complexity.
• Strong organisational and programme management skills; experience leading multi-stakeholder initiatives and delivering measurable outcomes.
• Ability to drive commercial outcomes while maintaining strategic relationship value.
• Comfortable with digital health solutions, practice management systems, and workflows; able to translate technical concepts into business benefits.
• Bachelor's degree in Business, Healthcare, or a related field. Postgraduate education or professional qualifications are a plus.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Medical Equipment Manufacturing