Key Account Manager - Municipal Water

Sulzer; Manchester; Remote; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private Medical Insurance

33 days annual leave

Defined pension contributions

Costco membership discount

Long Service Awards

Job summary

Sulzer is seeking a high-impact Key Account Manager to own a major regional water provider partnership in the North West of England. You will manage the account strategy end-to-end, drive revenue growth across capital projects and lifecycle services, and coordinate a cross-functional team to deliver excellence.

The role is fully remote with regional travel and a strong emphasis on building senior stakeholder relationships, forecasting, and strategic account planning aligned to AMP cycles.

Qualifications

• Proven experience in a Key Account Management or Strategic Account role within engineering, industrial or utilities environments.
• Strong commercial acumen with experience owning revenue targets and driving growth.
• Background in pumps, rotating equipment, or fluid handling systems is highly desirable.
• Experience leading or influencing cross-functional teams without direct line management.

Responsibilities

• Own the P&L and growth strategy for a utility account, with clear accountability for revenue and margin performance.
• Drive the narrative with the customer—positioning us as a trusted, strategic partner across both capital investment and lifecycle services.
• Lead and coordinate a multi-disciplinary account team, ensuring alignment across sales, service, engineering and delivery.
• Build and deepen senior stakeholder relationships, influencing decision-making at operational and strategic levels.
• Develop and execute a long-term account development plan, aligned to the customer’s AMP cycles and investment priorities.
• Provide accurate forecasting, pipeline management and reporting.

Skills

Key Account Management

Strategic account planning

Stakeholder management

Cross-functional leadership

Commercial acumen

Job description

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.About the roleWe’re looking for a high-impact Key Account Manager to take ownership of one of our most significant long-term utility partnerships – a major regional water provider serving millions of customers across the North West of England.This is a commercially critical role where you will own the account strategy end-to-end—driving growth across capital projects (pump packages and related equipment) and aftermarket services, while shaping the future of a well-established, high-value relationship.Your main responsibilities:Own the P&L and growth strategy for a utility account, with clear accountability for revenue and margin performanceDrive the narrative with the customer—positioning us as a trusted, strategic partner across both capital investment and lifecycle servicesLead and coordinate a multi-disciplinary account team, ensuring alignment across sales, service, engineering and deliveryBuild and deepen senior stakeholder relationships, influencing decision-making at operational and strategic levelsDevelop and execute a long-term account development plan, aligned to the customer’s AMP cycles and investment prioritiesProvide accurate forecasting, pipeline management and reportingAct as the voice of the customer internally, ensuring continuous improvement and delivery excellenceWhat We’re Looking ForWhilst this is a remote role, we have a preference for candidates based in the North West of England. Regular customer visits and face-to-face engagement are essential to building relationships, providing effective support, and maintaining a strong presence across the region.Proven experience in a Key Account Management or Strategic Account role within engineering, industrial or utilities environmentsStrong commercial acumen with experience owning revenue targets and driving growthBackground in pumps, rotating equipment, or fluid handling systems is highly desirable. Alternatively, direct experience working closely with a UK -based water utility provider is a strong advantageDemonstrated ability to build and manage high-value, long-term customer relationshipsExperience leading or influencing cross-functional teams without direct line managementConfident communicator, capable of engaging at both technical and executive levelsStrategic mindset with the ability to translate customer needs into tangible commercial outcomesWhat we offer youA fully remote home based role with travel across regions.A competitive basic salaryAnnual personal bonus scheme based on company and personal performancePrivate Medical Insurance33 days annual leave.Defined pension contributions.Access to Medicash helping you cover everyday health costs like dental optical and physiotherapy plus a range of wellbeing perks.Confidential support via Employee Assistance Programmes.Access to discounts on shopping entertainment lifestyle plus opportunity to apply for Costco membership.Discounted personal car leasing for you your family and friends.Long Service Awards celebrating your commitment.Continuous learning opportunities through Sulzer Learning Pathways.As a Silver Award holder of the MoD Defence Employer Recognition Scheme, we welcome and support veterans, reservists and Cadet Adult Volunteers with policies for training, camps and deployment, plus a growing internal military network.#LI-RemoteSulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.