Key Account Manager EMEA

Safran; Gloucester; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Early finish Fridays

Annual bonus

25 days holiday + bank holidays

Flexible working options

Pension (matched up to 8%) and life 0s

Professional development

Onsite amenities

Diversity and inclusion policies

Job summary

Safran Gloucestershire, England, United Kingdom is seeking a Delivery Team Leader to coordinate spare parts and customer support for airline and MRO accounts across the EMEA region. You will manage relationships, drive satisfaction, and oversee order management for landing gear, wheels and brakes, and braking systems, ensuring on-time delivery and aircraft uptime.

The role requires strong communication, ability to work with ERP systems (SAP, MS Dynamics, CRM, Office), and willingness to work

Qualifications

• Proven experience in managing customer relationships with a strong customer-focused mindset.
• Excellent communication skills—verbal, written, and presentation.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with ERP systems and tools such as SAP, MS Dynamics, CRM, and Office applications.

Responsibilities

• Manage key airline and MRO accounts, acting as the primary contact for spares and customer support.
• Coordinate with internal teams on logistics, supply chain, and credit management to resolve issues quickly.
• Monitor and control customer demand through order book reviews, delivery planning, and risk analysis.
• Handle urgent AOG requests, including RFQs, order entry, and delivery coordination, and support the global out-of-hours desk on a rotational basis.
• Promote digital tools and resources to enhance customer experience and efficiency.

Skills

Customer relationships

Communication

Independence

Stakeholder engagement

Tools

SAP

MS Dynamics

CRM

Office applications

Job description

Safran Gloucestershire, England, United Kingdom Delivery Team Leader - Safran Aerospace Shape the Future of Aerospace at Safran. Are you ready to contribute to ambitious projects and create a positive impact in the aerospace industry? At Safran, you'll work with the brightest minds and best technologies, building valuable experience and joining an innovative, supportive team. We are a global leader in aircraft landing and braking systems, from commercial and business travel to military and defence fleets. Our expertise covers the entire life cycle of our products from end-to-end: design, manufacturing, maintenance and repair.

Why Work at Safran? Your Wellbeing & Benefits

• Early finish on Fridays
• Competitive salary and annual bonus
• 25 days' holiday + bank holidays (option to buy/sell)
• Flexible working options
• Pension (matched up to 8%) and life assurance
• Professional development, ongoing training, mentoring
• Onsite amenities: parking, restaurant, bicycle storage, showers
• Family-friendly and accessible workplace policies

About the Opportunity

You’ll be the trusted partner for our airline and MRO customers across the EMEA region — managing relationships, driving satisfaction, and ensuring smooth spares order management for our landing gear, wheels and brakes, and braking systems. This is a dynamic role where you’ll coordinate with internal teams, resolve challenges, and keep aircraft flying by responding to urgent AOG requests. If you thrive in a fast-paced, customer-focused environment, this is your opportunity to make an impact.

What you’ll be doing

• Manage key airline and MRO accounts, acting as the primary contact for spares and customer support.
• Coordinate with internal teams on logistics, supply chain, and credit management to resolve issues quickly.
• Monitor and control customer demand through order book reviews, delivery planning, and risk analysis.
• Handle urgent AOG requests, including RFQs, order entry, and delivery coordination, and support the global out-of-hours desk on a rotational basis.
• Promote digital tools and resources to enhance customer experience and efficiency.

What you’ll bring

• Proven experience in managing customer relationships with a strong customer-focused mindset.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with ERP systems and tools such as SAP, MS Dynamics, CRM, and Office applications.
• Excellent communication skills - verbal, written, and presentation - with confidence in stakeholder engagement.
• Flexibility to support out-of-hours AOG management and occasional travel within the EMEA region.

Join Us

Here, we craft excellence together. If you’re looking for a place to grow, make an impact, and be part of something bigger, we’d love to hear from you.

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and under-represented groups because we strongly believe in adding value through diversity, inclusion, and equality. Some candidates may be put off applying for jobs where they do not meet 100% of the criteria outlined in the advert; however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role. We strive to provide reasonable adjustments throughout the recruitment process and employment.

Let us know via recruitment.team if you need support to showcase your talents or require any reasonable adjustments with your application.

Offers of employment will be subject to a relevant level of company security vetting, which includes a criminal record check.