Key Account Manager - Commercial Lead

ZipRecruiter; Kingston upon Hull; On-site; GBP 50,000 - 70,000; Full time

Job summary

Une entreprise bien établie recrute un Key Account Manager (Commercial Lead) pour gérer des comptes clés et superviser le service client. Ce rôle offre une progression vers un poste de General Manager et nécessite une solide expérience en gestion de comptes et en direction d'équipes. Une culture collaborative est fortement valorisée.

Benefits

Un salaire et un package compétitifs.

Une voie claire vers un rôle de leadership.

Culture d'entreprise axée sur les valeurs et la collaboration.

Qualifications

• 5+ ans dans des rôles de gestion de comptes, ventes ou développement commercial.
• Expérience avec des clients B2B dans des secteurs réglementés.
• Capacité prouvée à diriger des équipes et à conduire des changements opérationnels.

Responsibilities

• Agir comme le leader commercial pour des segments de clients clés.
• Gérer et encadrer l'équipe de service client.
• Développer des opportunités commerciales et des plans de compte.

Skills

Account Management

Client Relationship Building

Team Leadership

Negotiation Skills

Analytical Ability

Tools

Microsoft Dynamics

Job description

Job Description

We are currently recruiting a Key Account Manager (Commercial Lead) to join a business who play a key role in the supply and distribution of essential products into a number of highly regulated sectors globally.

This role gives you the opportunity to join the business on the pathway to become the overall General Manager.

About the business you are joining:

The business have established themselves as one of the key players within an ever-growing and highly competitive market place. Despite a challenging economic climate over the last few years, this business have been an outlier and shown consistent growth.

A values-driven, collaborative and forward thinking environment, this is a business that thrives off being at the forefront of innovation in their industry, and subsequently, look for individuals who embrace working in such environments also.

About the role:

This position combines strategic account management with leadership development responsibilities. The Key Account Manager will be accountable for client engagement, quotation oversight, and sales pipeline development for key customer segments. As the role evolves, the Key Account Manager will also assume broader operational oversight as the successor to the current General Manager.

Some of the key responsibilities:

• Act as the commercial lead for key customer segments.
• Manage and mentor the order desk/customer service team to deliver high service levels and meet SLAs.
• Own the commercial performance and client engagement for top-tier accounts, proactively developing business opportunities and account plans.
• Analyse client behaviour and develop account strategies to enhance satisfaction and retention.
• Drive pipeline forecasting, proposal , and commercial reporting.
• Ensure interdepartmental alignment to fulfil client expectations in pricing, stock availability, and lead time.
• Support operational decision-making in partnership with the Site General Manager and fulfilment leadership.
• Progressively assume responsibility for site operations, staff leadership, and reporting as part of succession planning for the Site General Manager.

What we are looking for?

The ideal candidate will combine commercial strength with operational leadership capabilities, with a proven track record in account management, client relationship building, and team leadership. This dual-role path offers an opportunity for significant career development, with the current Site GM set to retire.

The successful candidate for this role will need to demonstrate the following:

• 5+ years in Account Management, Sales, or Business Development roles.
• Experience working with B2B clients in regulated sectors.
• Proven ability to lead teams and drive operational change or improvement.
• ERP and CRM system proficiency; Microsoft Dynamics or similar .
• Commercially astute with strong relationship-building and negotiation skills.
• Structured, proactive, and solutions-driven.
• High attention to detail with strong analytical/reporting ability.
• Strong leadership presence and the ability to develop into a site-level managerial role.

What is on offer?

• A competitive salary and package.
• Clear pathway into a leadership role as you will step into and assume the General Manager.
• The opportunity to join a company with a great values driven and collaborative culture

Keywords: Key Account Manager, Senior Account Manager, Commercial Manager, Sales Manager, Head of Sales, Head of Commercial