Key Account Manager

Willis Aviation; Tees Valley; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

33 days' annual leave

Employee Health Cash Plan

Discretionary Bonus Scheme

Life Assurance

Pension Scheme

EAP

Employee Discount Scheme

VIP Recognition Programme

Referral Bonus Scheme

Electric Vehicle Leasing Scheme

Cycle to Work Scheme

Personal development and career growth

Long-service awards

Free on-site parking

Supportive, inclusive culture

Job summary

Willis Aviation Services Limited is seeking a commercially minded Key Account Manager to join our expanding team at Teesside International Airport. You will manage customer accounts, review maintenance activity, and drive accurate invoicing and profitability.

This role requires strong contractual, financial, and relationship skills to support cross-functional teams in delivering exceptional customer care and contract performance.

Qualifications

• A Levels or equivalent qualification.
• Minimum 5 years' experience within an Airframe MRO environment.
• Knowledge of contract management and key account management.
• Understanding of UK CAA, EASA and Part-145 regulations.
• Experience interpreting customer contracts and ensuring accurate invoicing.
• Strong commercial and financial awareness.
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUPs and formulas.
• Excellent communication, negotiation and relationship management skills.
• Highly organised with strong attention to detail.
• Ability to work calmly under pressure and manage multiple priorities.
• Professional, customer-focused approach with excellent interpersonal skills.
• Full UK or EU Driving Licence.

Responsibilities

• Manage customer accounts and maintain strong, long-term relationships.
• Review base maintenance activity daily to ensure accurate booking, costs and job categorisation.
• Prepare and support the production of accurate customer invoices in line with contractual terms and agreed rates.
• Manage all Base Maintenance, Line Maintenance and Disassembly project recharges, including labour, materials, third-party costs and hangar charges.
• Collaborate with Sales, Commercial and Finance to review and approve invoices.
• Produce departmental KPIs and performance reports.
• Generate customer statements and manage invoice queries and payment follow-up.
• Analyse maintenance activity and report on estimated versus actual billing performance.
• Monitor contract profitability and provide commercial performance reporting.
• Support Operations in resolving commercial queries with customers and third parties.
• Ensure contract information is communicated across the business.
• Support contract handovers and maintain the Contract Register.
• Participate in customer meetings and production meetings.
• Coordinate customer representative welfare and administration on site.
• Develop and maintain customer satisfaction surveys and monitor feedback.

Skills

Key Account Management

Excel (Pivot Tables, VLOOKUP)

Commercial & financial acumen

Negotiation & relationship mgmt

Organised, detail-oriented

Education

A Levels or equivalent

Tools

Excel

Job description

Willis Aviation Services Limited (WASL) is looking for a commercially minded Key Account Manager to join our growing team at Teesside International Airport.

This is an exciting opportunity to play a key role in ensuring the accurate and timely management of customer contracts, project billing and account relationships. Working closely with our Sales, Commercial, Finance and Operations teams, you'll help drive efficient processes, maximise contract performance and deliver an exceptional customer experience.

What you'll be doing

• Manage customer accounts and maintain strong, long-term customer relationships.
• Review base maintenance activity daily to ensure accurate booking, costs and job categorisation.
• Prepare and support the production of accurate customer invoices in line with contractual terms and agreed rates.
• Manage all Base Maintenance, Line Maintenance and Disassembly project recharges, including labour, materials, third-party costs and hangar charges.
• Work closely with the Sales, Commercial and Finance teams to review and approve invoices before issue.
• Produce departmental KPIs and performance reports.
• Generate customer statements and manage invoice queries and payment follow-up.
• Analyse maintenance activity and report on estimated versus actual billing performance.
• Monitor contract profitability and provide commercial performance reporting.
• Support the Operations team in resolving commercial queries with customers and third parties.
• Ensure commercial agreements and contract information are communicated effectively across the business.
• Support contract handovers and maintain the Contract Register.
• Participate in customer meetings and production meetings.
• Coordinate customer representative welfare and administration while on site.
• Develop and maintain customer satisfaction surveys and monitor feedback.

What we're looking for

• A Levels or equivalent qualification (preferred).
• Minimum 5 years' experience within an Airframe MRO environment, ideally in a commercial and operational role.
• Knowledge of contract management and key account management.
• Understanding of UK CAA, EASA and Part-145 regulations.
• Experience interpreting customer contracts and ensuring accurate invoicing.
• Strong commercial and financial awareness.
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUPs and formulas.
• Excellent communication, negotiation and relationship management skills.
• Highly organised with strong attention to detail.
• Ability to work calmly under pressure and manage multiple priorities.
• Professional, customer-focused approach with excellent interpersonal skills.
• Full UK or EU Driving Licence.

What we offer

• Competitive salary
• 33 days' annual leave (including bank holidays), with the option to buy or sell up to 3 additional days each year
• Employee Health Cash Plan
• Discretionary Bonus Scheme
• Life Assurance
• Pension Scheme
• Employee Assistance Programme (EAP)
• Employee Discount Scheme
• Willis VIP Employee Recognition Programme
• Excellent Employee Referral Bonus Scheme
• Electric Vehicle Leasing Scheme
• Cycle to Work Scheme
• Personal development and career progression opportunities
• Recognition and long-service awards
• Free on-site parking
• Supportive, inclusive and collaborative working culture

Why join WASL?

As our business continues to grow, we're looking for talented people who want to make a real impact. At Willis Aviation Services Limited, you'll work with experienced professionals in a collaborative environment where customer service, commercial excellence and continuous improvement are at the heart of everything we do.

If you're ready to build your career with a growing aviation maintenance organisation, we'd love to hear from you.