Key Account Manager

JR United Kingdom; Slough; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

ASP is seeking a Key Account Manager to manage and grow valuable client relationships in the global events industry. This role requires strong account management and strategic planning skills, with responsibilities including client relationship management, proposal development, and internal collaboration. The position offers opportunities for travel and personal development within a supportive team environment.

Benefits

Opportunities for international travel

Collaborative team environment

Ongoing training and personal development

Flexibility in account management

Qualifications

• Minimum of 3 years' experience in the exhibitions or events industry.
• Solid track record in account management or business development.
• Strong understanding of solution-based sales.

Responsibilities

• Build and sustain long-term partnerships with key customers.
• Identify upsell, cross-sell, and expansion opportunities.
• Develop and maintain strategic account plans.

Skills

Client Relationship Management

Strategic Planning

Presentation Skills

Negotiation Skills

Solution-based Sales

Organisational Skills

Tools

Salesforce

Teams

Zendesk

Job description

Social network you want to login/join with:

UK-based | Hybrid | Global Events & Exhibitions Sector

Are you an experienced Account Manager with a passion for strategic client relationships and digital solutions? ASP is seeking a Key Account Manager to take ownership of some of our most valuable client relationships. This is a senior-level role, responsible for maintaining and growing long-term partnerships with leading global event organisers.

About the Role

As Key Account Manager, you’ll play a pivotal role in ASP’s client strategy. You will manage a portfolio of high-value accounts — including some of the most recognised names in the events industry — and work closely with clients to understand their business objectives, offer digital solutions, and deliver measurable results.

This is both a strategic and hands-on position, ideal for someone who enjoys building strong client relationships, spotting commercial opportunities, and collaborating with internal teams to deliver consistently high service levels.

Core Responsibilities

• Client Relationship Management: Build and sustain long-term partnerships with key customers, acting as their main point of contact and trusted advisor.
• Account Growth & Retention: Identify upsell, cross-sell, and expansion opportunities within your accounts. Develop plans to retain and grow key business.
• Strategic Planning: Develop and maintain strategic account plans that align ASP’s digital solutions with the client’s goals, timelines, and KPIs.
• Proposal Development: Prepare detailed proposals, presentations, and quotations, tailored to client needs and business objectives.
• Internal Collaboration: Work closely with ASP’s sales, technical, support, and product teams to ensure a seamless and high-quality client experience.
• Process Improvement: Contribute to ongoing refinement of internal processes and tools to better serve clients and scale account operations.
• Training & Onboarding: Take the lead on onboarding new clients, and support training for both client teams and new internal staff.

Key Skills & Experience

• Minimum of 3 years’ experience in the exhibitions or events industry, ideally in a sales, marketing, or client services role.
• A solid track record in account management or business development, with experience managing senior client relationships.
• Strong understanding of solution-based sales, client success planning, and the ability to demonstrate value over time.
• Confident communicator with strong presentation and negotiation skills — able to engage with clients at all levels, including senior stakeholders.
• Comfortable working with digital products, software platforms, and web technology. Previous experience in SaaS or digital services is a plus.
• Highly organised and self-motivated, with the ability to manage multiple priorities and work to deadlines.
• Experience with CRM and reporting tools such as Salesforce, Teams, and Zendesk.

About ASP

ASP is a specialist provider of websites and digital solutions for exhibitions and trade shows around the world. Our in-house technology platform and expert team support clients globally — from the UK to the US, the Middle East to Asia.

Our clients include:

• Clarion Events | Closerstill Media | Informa | Dubai World Trade Centre | Hannover Fairs

We pride ourselves on being specialists in our field, combining deep industry knowledge with technical expertise and a commitment to exceptional service.

What We Offer

• A senior position within a well-established and growing business
• Opportunities to work with world-leading clients and brands
• UK and international travel to client events and meetings
• A collaborative, supportive team environment
• Ongoing training and personal development
• Flexibility and autonomy in how you manage your accounts

Interested?

If you’re an experienced account professional looking for your next challenge in the events and tech sector, we’d love to hear from you. Apply now or connect with us directly to find out more.