Key Account Manager

Dunhillmedical; Rotherham; Hybrid; GBP 52,000 - 78,000; Full time

Benefits offered by this job

Flexible working opportunities

Annual leave (competitive)

Generous pensions scheme

Job summary

The University of Sheffield's Advanced Manufacturing Research Centre (AMRC) is seeking a proactive Key Account Manager to maximise the benefit of our Industrial Partners and the wider network. You will lead relationship engagement plans, support partners, oversee portfolios and collaborate with research groups to deliver high-impact outcomes.

As part of the Partnerships Team within the Commercial Function, you will manage partner memberships, renewals, and meetings, ensuring a positive partner

Responsibilities

• Build strong relationships with key stakeholders through integrity, transparency, and regular communication.
• Act as primary liaison, connecting Partners with AMRC colleagues and the wider Partnership community.
• Maintain a comprehensive network contact list for Partners and AMRC teams.
• Develop and deliver strategic engagement and collaboration plans with colleagues and Partners.
• Maintain in-depth knowledge of AMRC strategy, capability, processes and personnel.
• Oversee Partner activity and opportunities across the AMRC, track status and escalate issues as needed.
• Identify opportunities with Partners to leverage AMRC capabilities across the full portfolio.
• Facilitate technical alignment between AMRC staff and Partner teams; mediate conflicts.

Job description

School/Department: Advanced Manufacturing Research Centre

Work Arrangement: Full Time (Hybrid)

Contract Type: Permanent

Closing Date: 22/11/2026

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

The AMRC’s industrial collaboration framework is essential for building trust, strengthening teamwork across companies, and sustaining our broader success. As a Key Account Manager (KAM), your role is crucial in maximising the AMRC's benefit to our Industrial Partners and the wider network.

As part of the Partnerships Team within the Commercial Function, you will develop and deliver a relationship engagement plan for your allocated industrial partner companies (Partners). You will guide and support Partners, promoting effective collaboration, overseeing their portfolio, and harnessing the community’s potential to facilitate high-impact outcomes for all stakeholders.

Your portfolio may include industry primes who work with the AMRC to develop solutions, as well as technology providers who engage with the AMRC by supplying goods, services, and in‑kind contributions in exchange for participation in our Industrial Collaboration programme. These collaborators are vital for broadening and deepening our research capabilities. You will collaborate closely with research groups to achieve maximum benefit for all parties involved.

You will manage the Partners’ annual membership, including renewals, tracking project activity and/or the use of their products and services, and facilitating necessary meetings and activities. You must take a proactive approach to maintaining active and integrated engagement. As the main day‑to‑day point of contact, you ensure a positive Partner experience. Ultimately, you are responsible for the relationship and will be measured based on your Partners’ engagement levels, contribution, participation, and satisfaction.

Main duties and responsibilities

• Build strong relationships: Cultivate robust, long‑lasting relationships with key stakeholders through integrity, transparency, and regular communication. This involves frequent visits to Partner sites and hosting visits to the AMRC.
• Act as primary liaison: Serve as the first point of contact into the AMRC, answering queries, problem‑solving, and connecting Partners with appropriate AMRC colleagues and the wider Partnership community. Proactively identify and promote collaboration opportunities, facilitating the necessary practical arrangements.
• Maintain network and succession: Identify and maintain a comprehensive network contact list for both Partners and AMRC teams, defining key roles within each business, and ensuring succession planning is in place for personnel changes.
• Develop strategic engagement plans: Working collaboratively with colleagues and Partners, develop and deliver strategic engagement and collaboration plans for your industrial Partner(s).
• Maintain in‑depth knowledge: Proactively maintain in‑depth knowledge of AMRC strategy, capability, processes, and personnel. Use this knowledge, including relevant examples, to steer and support your Partner(s) through all aspects of working with the AMRC.
• Project and activity oversight: Maintain comprehensive oversight of all relevant Partner activity and opportunities across the AMRC. Follow up as appropriate, supporting the Partner(s) to maintain clear transparency of project status and escalating issues as required. Where necessary, act in the Partner’s interest to further project activity and aid successful delivery.
• Identify opportunities: Work with Partners to fully understand the breadth and depth of their organisation and actively seek out and execute opportunities across the full capability of the AMRC.
• Facilitate technical alignment: Liaise effectively between AMRC technical staff and the Partner’s technical team. Mediate and successfully resolve conflicts, ensuring good working relationships are maintained.
• Promote awareness: Work with Partners to find and execute opportunities to raise internal and external awareness of the capability and/or opportunities for collaboration within both organisations.
• Market insight: Work with Sector Theme Leads to provide and receive information regarding a ‘future view’ of emerging trends and drivers for your Partners’ sectors that could impact the AMRC’s effectiveness.
• Manage membership and in‑kind: Manage the Partners’ annual membership, including renewals, and is responsible for tracking in‑kind contribution drawdown and managing the related paperwork. Ensuring financial compliance and robust documentation management for audit trail.
• Support funding and bids: Be aware of relevant funding streams and assist your industrial Partner(s) with the development, scoping, and successful application of Research bids.
• Maximise engagement: Monitor potential Partner engagement opportunities and support the AMRC management team in implementing suitable infrastructure and processes to maximise potential.
• Demonstrate impact: Commission impact case studies to support and promote the impact the AMRC delivers to your industrial member companies.
• Adhere to standards: Foster an inclusive OneAMRC culture that promotes excellence through diversity. As a member of Professional staff, you are expected to demonstrate commitment to the professional behaviours set out in the Sheffield Professional Framework and embed the University’s sustainability strategy into your working activities.
• Carry out other duties, commensurate with the grade and remit of the post

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Criteria

Stage(s) assessed at

Ability to build strong relationships, inspire confidence, and communicate clearly and directly with diverse internal and external audiences.

Application and interview

Excellent listening, writing, and verbal skills, including strong report writing, summarising complex information, and delivering effective presentations and/or tours.

Standard of application, presentation at interview

Proven ability to manage strategic relationships and effectively influence and negotiate with senior stakeholders across partner organisations.

Application and interview

Capacity to quickly understand and interpret complex technical information, and then communicate it accurately to different audiences.

Ability to rapidly develop and maintain expertise in evolving technology fields and the operational processes of a complex organisation.

Interview

Ability to analyse and solve problems while considering the long‑term, organisation‑wide consequences of the solutions.

Application and interview

Clear understanding of industry commercial pressures, market drivers, the innovation landscape, and relevant business challenges.

Application and interview

Strong organisational skills to manage individual workload, oversee a portfolio of work, accurately track activity, and arrange partner events.

Experience adapting skills to new situations, demonstrating a proactive approach, and taking ownership of successful outcomes in unfamiliar contexts.

Application and interview

Proven track record as a supportive team member who communicates well, collaborates effectively, and operates with a curious, coaching mindset.

Interview

Demonstrated understanding of manufacturing processes and related industrial supply chains.

Application and interview

Experience working within or closely alongside the defence, aerospace, and/or nuclear or renewable energy sectors.

It is anticipated that the selection process will consist of an interview . We plan to let candidates know if they have progressed to the selection stage two weeks after the closing date . If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact [e-mail].

• A minimum of 41 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes
• A range of generous family-friendly policies
  • paid time off for parenting and caring emergencies
  • support for those going through the menopause
  • paid time off and support for fertility treatment
  • and more

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

Criminal record

Possession of a criminal record is not an automatic bar to employment at the University of Sheffield. We recognise the value of steady employment in the rehabilitation process and examine each case in its own right. More information can be found on our Information for candidates page:- sheffield.ac.uk/jobs/candidates (opens in a new window).

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision ( www.sheffield.ac.uk/vision ) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.

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