Key Account Manager

PAX; Manchester; On-site; GBP 65,000 - 90,000; Full time

Job summary

PAX is seeking an experienced National Account Manager to strengthen our commercial capability across the UK Grocery and Modern Trade channels. The role emphasizes direct retailer relationships, account strategy, negotiations, category development, new product launches and sustainable growth.

This hands-on, customer-facing position values practical retailer experience and commercial capability over formal titles, with responsibilities spanning pricing, listing fees, promotions and

Qualifications

• Bachelor’s degree or above is required.
• 5+ years in sales, account management, or client relationships with UK retailers.
• Experience with large consumer brands or FMCG preferred.
• Strong communication and negotiation skills.

Responsibilities

• Develop and manage direct relationships with major UK Grocery and Modern Trade customers.
• Collaborate with distribution partners to improve retail execution and performance.
• Build relationships with buyers, category teams, and stakeholders.
• Develop and execute annual account plans, JBPs, range reviews, promos and launches.
• Support pricing, margins, listings, promotions and trade investment.
• Prepare and present commercial proposals to customers and internal stakeholders.
• Represent the brand in retailer meetings and negotiations.
• Analyse EPOS, sales, category, pricing and competitor data to drive actions.
• Collaborate cross-functionally with Marketing, Supply Chain, Finance, Legal and others.

Skills

Retail account management

UK grocery & modern trade

JBP & promotions

Negotiation

Data analysis

Relationship building

English communication

Education

Bachelor’s degree

Job description

PAX is looking for an experienced National Account Manager to strengthen our commercial capability across the UK Grocery and Modern Trade channels.

The role will focus on building strong direct relationships with major UK retailers and driving account strategy, commercial negotiations, category development, new product launches, and sustainable long-term growth.

This is a hands-on, customer-facing commercial role. We value genuine retailer experience and commercial capability more than corporate title.

Key Responsibilities:

• Develop and manage direct relationships with major UK Grocery and Modern Trade customers.
• Work closely with existing distribution partners to improve retail execution and maximise customer and business performance.
• Build strong relationships with buyers, category teams and other key stakeholders.
• Develop and execute annual account plans, JBPs, range reviews, promotional plans and new product launches.
• Support the commercial agenda across pricing, retailer margins, listing fees, promotions, rebates and trade investment.
• Prepare and present compelling commercial proposals and recommendations to customers and internal stakeholders.
• Represent the brand in key retailer meetings and commercial negotiations.
• Analyse EPOS, sales, category, pricing and competitor data and translate insights into commercial actions.
• Collaborate cross-functionally with Marketing, Supply Chain, Finance, Legal and other teams to ensure effective delivery of customer plans.
• Maintain a strong understanding of UK grocery trends, shopper behaviour, category dynamics and the competitive landscape; identify and develop new strategic retail opportunities across the UK.

Requirements:

• Bachelor’s degree and above.
• 5+ years of experience in sales, account management, or client relationship roles; experience working with major retail groups in the UK market.
• Background with a high-growth consumer brand, challenger brand, or major FMCG group is highly preferred.
• Strong customer service mindset and empathy; attentive and adept at long-term relationship nurturing.
• Strong experience in range reviews, JBP, promotions, and commercial negotiations.
• Excellent commercial judgement, analytical ability and negotiation skills.
• The ability to operate effectively in a fast-growing, entrepreneurial and international business.
• High level of integrity, discretion and confidentiality.
• Exceptional communication skills in English.
• Candidate must be eligible to work in the UK without visa sponsorship.

PAX, established in 2021 and headquartered in Hong Kong, operates globally. As a world-leading consumer electronics company, we focus on cutting-edge technologies.

Hayati®, PAX’s flagship brand, was born in the UK and has since grown into one of Britain’s best-known consumer electronics brands, with a strong and expanding international presence. Alongside Hayati®, we continue to incubate and develop a diverse portfolio of brands—including Quokka®, Moxy®, Liora®, Finebar® and Philia®—each designed for different lifestyles, moments and markets around the world.

In 2025, PAX completed a pre-IPO reorganisation of its corporate structure and governance framework, entering the preparation phase for a potential NASDAQ listing. PAX Group Holdings Limited leads the Group’s global governance and long-term strategy, with operating offices across the UK, Germany and the UAE to support local markets worldwide. The Group’s exclusive Chinese mainland partner, PAX Innovations (Shenzhen) Limited, provides integrated R&D, branding, supply chain and quality management services, connecting our global brands with world-class manufacturing capabilities.

Guided by integrity as our core value, PAX is driven by innovation, centred on users, and committed to building for the long term and sustainable development. By combining dependable products with trusted partnerships, we work alongside consumers, partners, and the broader industry to shape a credible, future-oriented global ecosystem.