Key Account Manager

STARK Building Materials UK; Kilmarnock; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

34 days holiday

Pension plan

Life assurance

Discount platform (Work Perks)

AvivaDigicare+ access

Refer a Friend

Job summary

STARK Building Materials UK, through Jewson, is recruiting for an internal sales/estimation role based at the Kilmarnock Sales Office with hybrid working. The role focuses on building relationships with SME housebuilders, preparing accurate estimates, and coordinating orders from quotation to delivery.

The successful candidate will understand residential construction, materials, and pricing, and will work closely with branches, logistics, and suppliers to ensure timely, accurate service and

Qualifications

• Experience in a builders’ merchant or construction-related role.
• Solid understanding of residential building projects and live sites.
• Good understanding of building materials, product ranges and specs.
• Commercial and pricing awareness, including margins and delivery charges.
• Confidence using drawings and schedules to produce accurate estimates.
• Strong communication and relationship-building with site agents and managers.
• Ability to manage multiple projects, orders and deadlines with accuracy.
• Proactive approach to resolving delivery issues and site requirements.
• Ability to collaborate with branches, logistics teams and suppliers.
• Proficient with order processing systems and CRM tools.

Responsibilities

• Build strong relationships with housebuilder customers, including regular site visits and customer check-ins.
• Prepare accurate estimates and material take-offs using drawings, specifications and material schedules.
• Manage customer orders from quotation through to delivery, working closely with branches and transport teams.
• Monitor live projects and forward orders, ensuring materials arrive on site at the right time and in the right quantities.
• Follow up quotations, identify sales opportunities and support revenue and margin growth across your accounts.
• Source specialist products and liaise with suppliers to confirm availability, pricing and delivery dates.
• Resolve customer queries, delivery issues and complaints promptly and professionally.
• Keep customer records, quotations and sales pipelines up to date, providing product specifications and technical information when required.

Skills

Relationship-building

Communication

Time management

Sales oriented

Attention to detail

Tools

CRM software

Order processing systems

Job description

AtJewson, part of Stark UK, we believe that our greatest asset is our people!We’renot just a team;we’rea vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. Ifyou’relooking for a place where your ideas are not just welcomed but celebrated,you’vefound your home!

We know the trade. In fact, on average you’ll find close to 90 years’ experience in every Jewson branch!

This is a full-time role working Monday to Friday, 8:00 am to 5:00 pm, based at our Kilmarnock Sales Office (KA1 3XA), with hybrid working available.

What You’ll Be Doing

• Build strong relationships with housebuilder customers, including regular site visits and customer check-ins.
• Prepare accurate estimates and material take-offs using drawings, specifications and material schedules.
• Manage customer orders from quotation through to delivery, working closely with branches and transport teams.
• Monitor live projects and forward orders, ensuring materials arrive on site at the right time and in the right quantities.
• Follow up quotations, identify sales opportunities and support revenue and margin growth across your accounts.
• Source specialist products and liaise with suppliers to confirm availability, pricing and delivery dates.
• Resolve customer queries, delivery issues and complaints promptly and professionally.
• Keep customer records, quotations and sales pipelines up to date, providing product specifications and technical information when required.

What We’re Looking For

• Experience in a builders’ merchant, supplier or construction-related role, ideally in internal sales, estimating or customer support.
• A solid understanding of residential building projects, particularly SME housebuilders, and the pace and demands of live construction sites.
• A good understanding of building materials, product ranges and alternative specifications.
• Commercial and pricing awareness, including margins, rebates, delivery charges and credit processes.
• Confidence using drawings, specifications and material schedules to produce accurate estimates.
• Strong communication and relationship-building skills when dealing with site agents, buyers, project managers and Quantity Surveyors.
• The ability to manage multiple projects, orders and deadlines while maintaining accuracy and attention to detail.
• A proactive approach to resolving delivery issues, product availability and site requirements.
• The ability to work collaboratively with branches, logistics teams, suppliers and internal support functions.
• Confidence using order processing systems, CRM tools and internal platforms to manage customer activity and track opportunities.

What’sin it for you

• Competitive Basic Salary

• Performance Related Bonus

• 34 days holiday per year

• Retirement Savings Plan (Pension) – with Legal & General

• Life Assurance

• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• AvivaDigicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Refer a Friend scheme

• Wellbeing Centre via Work Perks

Why Choose Us?

Quality-We’reunwavening in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment-Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development-We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

What’s Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.