Key Account Manager

Universal Business Team; Heath and Reach; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Growth-based bonus

Profit share scheme

Job summary

Universal Business Team is seeking a commercially driven Key Account Manager to join our Leighton Buzzard team. You will own a portfolio of key customer accounts, developing long-term relationships and identifying opportunities to grow sales across independent merchant and retail sectors.

You’ll collaborate with Sales, Customer Service and Business Development to maximise opportunities, while supporting negotiations on terms and introducing new products.

Qualifications

• Proven experience in managing key accounts and growing revenue.
• Strong relationship-building and negotiation skills.
• Comfort with CRM systems and data-driven sales approaches.
• Good communication and stakeholder management abilities.
• Full UK driving licence and willingness to travel occasionally.

Responsibilities

• Manage and grow a portfolio of key customer accounts.
• Build long-term relationships with customers and drive retention.
• Identify growth opportunities and introduce new products.
• Develop account plans to maximise sales and retention.
• Collaborate with Business Development and Area Sales teams to seize opportunities.
• Support negotiations on trading terms, rebates and commercial agreements.
• Analyse customer performance and sales data to identify growth opportunities.
• Ensure customer activity is recorded in the CRM system.
• Coordinate onboarding of new customers.
• Work with Customer Service to deliver excellent customer experience.
• Provide market intelligence and feedback for product development.
• Produce KPI reports and account updates for management.

Skills

Key Account Management

Account Relationship Building

Sales Growth

CRM Systems

Negotiation

Full UK Driving Licence

Job description

As the business continues to expand, they are looking to appoint a commercially driven Key Account Manager to join their team based in Leighton Buzzard. This is an exciting opportunity to play a key role in developing long-term customer partnerships, driving sales growth and strengthening the company's position within the independent merchant and retail sectors. If you're passionate about building relationships, identifying commercial opportunities and delivering exceptional customer service, we'd love to hear from you. The Opportunity As Key Account Manager, you'll take ownership of a portfolio of key customer accounts, helping to strengthen existing relationships while identifying opportunities to increase sales and introduce new products. Working closely with colleagues across Sales, Customer Service and Business Development, you'll play an integral role in ensuring the business remains the supplier of choice for its customers. This is a varied role offering autonomy, customer interaction and the opportunity to make a significant commercial impact. While the role is primarily based from the company's Leighton Buzzard site, occasional travel to customer locations will be required as business needs dictate. What You'll Be Doing

• Manage and grow a portfolio of key customer accounts.
• Build strong, long-term customer relationships through proactive account management.
• Increase customer spend by identifying growth opportunities and introducing new products.
• Develop account plans that maximise sales and customer retention.
• Collaborate with Business Development and Area Sales teams to maximise opportunities across existing and new customers.
• Support negotiations on trading agreements, rebates and commercial terms.
• Analyse customer performance and sales data to identify opportunities for growth.
• Ensure all customer activity is accurately recorded within the CRM system.
• Coordinate the successful onboarding of new customers.
• Work closely with Customer Service to deliver an outstanding customer experience.
• Provide valuable market intelligence and customer feedback to support future product development.
• Produce regular KPI reports and account updates for the management team.
• Build strong customer relationships through regular communication, with occasional customer visits where required.
  You'll be an experienced Account Manager with a proven ability to build lasting customer relationships and deliver commercial growth. You enjoy working collaboratively, take pride in providing exceptional service and are confident identifying opportunities to grow existing accounts.
• To be successful in this role, you'll ideally have:
• Proven experience in Key Account Management, Account Management or Business Development.
• A track record of developing customer relationships and delivering sales growth.
• Excellent communication, negotiation and relationship-building skills.
• Strong commercial awareness with the ability to identify opportunities to maximise account performance.
• A proactive, organised and results-driven approach.
• Experience using CRM systems and Microsoft Office applications.
• Confidence analysing sales data and turning insight into action.
• A full UK driving licence.
• Experience within the builders' merchant, trade, DIY or retail sectors would be highly advantageous. As you'll be working closely with independent merchant outlets and retail customers, an understanding of how these businesses operate and experience managing similar customer relationships would be beneficial. Candidates with experience working with or selling into the following sectors are particularly encouraged to apply:
• Independent Builders' Merchants
• Buying Groups
• DIY & Home Improvement Retailers
• Trade Distribution
• Wholesale or Merchant Networks
• If you're commercially minded, enjoy building long-term customer partnerships and are looking to join an ambitious business with exciting growth plans, we'd love to hear from you.
• Competitive salary of 40,000 - 45,000 per annum
• Growth-based bonus
• Company Profit Share Bonus Scheme
• The opportunity to join an ambitious and growing organisation with exciting plans for the future.
• A supportive, collaborative working environment where your ideas are valued.
• Genuine opportunities for career development and progression.
• The opportunity to represent a portfolio of recognised, award-winning products.
• A role where you'll have real autonomy and the opportunity to influence business growth.