Key Account Manager

The MSS Group; Cardiff; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Salary sacrifice for purchase of EVs

Smart Health/digital GP service

Permanent additional day' annual leave

Cycle to work scheme

Wellbeing ambassadors

Gym/lifestyle discounts

Bereavement counselling

Life assurance - 3 x annual salary

Job summary

The MSS Group in Cardiff, Wales, is seeking a proactive Key Account Manager to develop and manage strategic client relationships, ensure contractual delivery, and consistently exceed client expectations.

You will oversee key accounts, contribute to financial performance, collaborate with senior leadership, mentor junior team members, and drive service improvements across site operations in hazardous and regulated environments.

Qualifications

• Experience in account management within a service-oriented industry.
• Water treatment industry experience would be desirable.
• Strong customer focus with proven relationship management skills.
• Financial acumen with a history of meeting budget and revenue targets.
• Knowledge of health and safety regulations and operational best practices.
• Excellent communication and organizational abilities.

Responsibilities

• Client Relationship Management: Manage and develop assigned key accounts to strengthen client relationships and meet contractual obligations.
• Financial Oversight: Oversee the P&L for assigned accounts, focusing on financial health and profitability.
• Operational Leadership: Ensure the effective delivery of services through daily management of site staff, meeting all commercial and financial targets.
• Client Meetings: Lead regular client meetings to maintain open communication, address issues, and align on project goals.
• Performance Monitoring: Track and report on operational and financial performance, providing updates to the Business Unit Lead and Senior Leadership.

Skills

Account management

Customer relationship

Financial acumen

Communication

Organizational skills

Health & safety knowledge

Job description

The Vacancy

Cardiff, UK. The MSS Group is a specialist provider of facilities, industrial and environmental services with expertise in hazardous, highly regulated and complex environments.

The MSS Group and the RSK Group have an exciting new position for a Key Account Manager to join the team based in Cardiff, UK. This is a full time, permanent position.

The Role

The Key Account Manager (KAM) is responsible for managing key client accounts, ensuring contract fulfilment, and exceeding client expectations. This role focuses on sustaining client relationships, achieving financial targets, and ensuring high standards of service delivery. The KAM will collaborate with senior leadership, provide support to junior team members, and contribute to departmental improvements.

Key Responsibilities

• Client Relationship Management: Manage and develop assigned key accounts to strengthen client relationships and meet contractual obligations.
• Financial Oversight: Oversee the Profit & Loss (P&L) for assigned accounts, focusing on financial health and profitability.
• Operational Leadership: Ensure the effective delivery of services through daily management of site staff, meeting all commercial and financial targets.
• Client Meetings: Lead regular client meetings to maintain open communication, address issues, and align on project goals.
• Performance Monitoring: Track and report on operational and financial performance, providing updates to the Business Unit Lead and Senior Leadership.

Qualifications & Experience

• Experience in account management within a service-oriented industry. Water treatment industry experience would be desirable.
• Strong customer focus with proven relationship management skills.
• Financial acumen with a history of meeting budget and revenue targets.
• Knowledge of health and safety regulations and operational best practices.
• Excellent communication and organizational abilities.

Salary & Benefits

• Salary sacrifice for purchase of electric vehicles
• Salary between £30,000 & £35,000 depending on experience
• Smart Health/digital GP service
• Permanent additional day' annual leave for 5, 10 & 15 years - MSS
• For the year only - additional day' annual leave for 10, 20, 30, 40 & 50 years - RSK
• Cycle to work scheme.
• Wellbeing ambassadors - network of internal mental health first aiders
• Gym/lifestyle discounts
• Bereavement counselling
• Life assurance - 3 x annual salary payment for death in service

The RSK Group Are An Equal Opportunity Company

#Water #Environmental #rskfamily

The RSK Group do not accept unsolicited cv's from agencies.

We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.

About Us

Based in Cardiff, Wales, we are a 500-strong company of skilled professionals operating in regulated and frequently hazardous environments, providing industrial and commercial cleaning, waste management, asbestos removal, water treatment and security services, in addition to asbestos consultancy and retrofit work. Working across the public and private sectors, we are known for being highly responsive and focusing on proactive client management, delivering the best outcomes for our clients.

Our clients are diverse and include large multinational businesses, tier one contractors and public-sector bodies. Joining MSS is an opportunity to expand your technical remit and work at a company that prioritises its workforce, giving them an opportunity to succeed. We value our people and want them to make the right decisions in the course of their work and succeed with us.

The MSS Group is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then.

At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees.

Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We're committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.

We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.

By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.

Do you have what it takes?