Key Account Executive

East Midlands Chamber (Derbyshire, Leicestershire, Nottinghamshire); Nottingham; Hybrid; GBP 45,000; Full time

Job summary

A leading business support organization is seeking a Key Account Executive to enhance member engagement and satisfaction. This role involves managing key accounts, aligning their goals with Chamber services, and implementing strategic growth plans. The ideal candidate will have a strong background in relationship management and customer success, ensuring exceptional value for Chamber members.

Benefits

25 days holiday plus bank holidays

8% non-contributory pension scheme

Wellbeing support including access to health plan

Your Birthday off

Life assurance for beneficiaries

Learning and development opportunities

Qualifications

• Proven experience in a membership, customer success, business development, or relationship management role.
• Strong professional communication skills at all levels (written and verbal).
• Proficiency with CRM software.

Responsibilities

• Build, maintain and strengthen relationships with key accounts ensuring high levels of engagement, satisfaction and retention.
• Collaborate with the membership and marketing teams to ensure seamless account delivery.
• Monitor key account performance and provide insights for strategic decision-making.

Skills

Relationship Management

Customer Success

Communication Skills

Innovation

Tools

CRM Software

Job description

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East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is a well-respected and award winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the regions business community.

Job title: Key Account Executive

Salary: £45,000 per annum

Based at: Chesterfield, Derby, Leicester or Nottingham with agile working. Additional travel required

Contract: Permanent, full-time (35 hours per week)

• WHY THE POST EXISTS
  
  

Are you an experienced relationship manager? Can you develop and grow memberships? Will you strive to be a high achiever in all business activities? If so, you could be our next team member.

As a Key Account Executive, you will ensure Chamber members receive exceptional value from their membership. You will manage a portfolio of key accounts by strategically aligning their goals and ours to achieve an exceptional customer experience.

Building, maintaining and strengthening business relationships with the portfolio of key accounts while ensuring high levels of engagement, satisfaction, and retention is an essential part of the role.

• THE KEY AREAS OF RESPONSIBILITY
• Build, maintain and strengthen relationships with key accounts ensuring high levels of engagement, satisfaction and retention.
• Work closely with senior stakeholders within key accounts to align Chamber products services with their business goals and maximise mutual long term value.
• Implement strategic plans to achieve account growth.
• Collaborate with the membership and marketing teams to ensure seamless account delivery and enhanced member experience.
• Monitor key account performance, track engagement levels and provide insights to inform strategic decision-making.
• IDEALLY APPLICANTS WILL POSSESS
• Proven experience in a membership, customer success, business development, or relationship management role.
• Strong desire for innovation and able to envision and gain agreement on workable value-adding business solutions.
• Experience of working with a diverse range of businesses at all levels.
• Strong, professional communication skills at all levels (written and verbal).
• Proficiency with CRM software.
• WHAT YOU CAN EXPECT IN RETURN
• 25 days holiday plus bank holidays each year (pro rata for part time).
• 8% non-contributory pension scheme.
• Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more.
• Your Birthday off plus an extra day of leave after 5 and 10 years' service.
• Life assurance (death in service support scheme) for your beneficiaries.
• Dress for the day policy and agile working practices (role dependent).
• 2 CSR days to take per year (volunteering activity).
• Access to tax-free childcare and Bike2Work schemes.
• Special leave for bereavement, compassionate leave & dependent related time off.
• Learning and development opportunities.
• Flexibility to take unpaid leave, paid study leave & special leave for territorial army.
• Recognition and engagement schemes including our Our Stars.
• Tax free 45p per business mile for cars (up to 10,000 miles per year).
• HOW TO APPLY
  
  

If you have an enthusiastic approach to your work and feel you could make a significant contribution to our organisation, we would like to hear from you.

Please visit East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) job vacancies website. Unfortunately we cannot accept applications from this platform for compliance purposes.

The closing date for applications is 10am on 29 May 2025.

• COMPANY STATEMENT
  
  

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader. All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.

Proud member of the Disability Confident employer scheme

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Marketing Services

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