Key Account Director

Digital Gurus; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading digital agency in Manchester is seeking a Key Account Director to manage one of their flagship client accounts. This role involves leading the client relationship, ensuring high standards in deliverables, and strategically overseeing budgets and scopes. The ideal candidate must have a strong background in client management within a digital agency, paired with excellent communication and strategic thinking skills. This is an exciting opportunity for experienced professionals looking to make a significant impact.

Qualifications

• Proven experience in a senior client management role.
• Track record of developing key client relationships.
• Ability to manage budgets and make commercial decisions.

Responsibilities

• Lead the relationship with a high-value client account.
• Coordinate between client and internal teams to ensure success.
• Manage account health and deliverables to high standards.

Skills

Client management

Digital marketing understanding

Strategic thinking

Communication

Job description

I’m working with a high-performing independent digital agency to hire a Key Account Director to lead one of their most strategically important retail client relationships.

About the role

• Lead a flagship client account as the senior day-to-day contact, owning the relationship and overall client experience.
• Act as the central point of coordination between the client and internal strategy, delivery and specialist teams, ensuring a joined‑up, outcomes-focused approach.
• Translate client business objectives into clear priorities and briefs for internal teams, maintaining momentum across all workstreams.
• Oversee account health: ensuring work is delivered on time, to a high standard, within agreed scope and commercial parameters.
• Lead and facilitate client meetings, planning sessions and performance reviews, keeping conversations purposeful and data‑led.
• Manage budgets, scope and forecasting at account level, identifying opportunities to add value and grow the relationship where it genuinely supports client goals.

About you

• Experienced in a senior client management role within a digital agency or marketing services environment.
• Proven track record of owning and developing key client relationships as the primary point of contact.
• Comfortable balancing strategic thinking with hands‑on oversight of day‑to‑day delivery and issue resolution.
• Commercially aware with experience managing budgets, scope, forecasting and making sound commercial decisions at account level.
• Confident communicator who can build trust with senior stakeholders and handle challenging conversations constructively.
• Strong understanding of digital marketing services and how integrated, multi‑channel delivery drives results.
• Organised, proactive and accountable, with a genuine sense of ownership for client outcomes and long‑term account health.

If you’re an experienced Account Director / Group Account Director / Client Partner looking for a confidential conversation about a career-defining Key Account Director role,