Key Account Advisor Helpdesk · Colchester ·

Cloudfm Group; Colchester; On-site; GBP 27,000; Full time

Job summary

Join a leading company in Facilities Management as a Key Account Advisor on a maternity cover basis. This role is essential for maintaining client relations and ensuring smooth account operations, offering a pathway for career advancement within a supportive environment at Cloudfm Group.

Benefits

25 days holiday increasing after 2 years' service

Health Cash Plan

Enhanced Maternity, Adoption and Paternity pay

Wellbeing support and confidential helpline

Retail cashback and discounts

Electric car and cycle to work schemes

Life Insurance and Personal accident cover

Qualifications

• Experience in a client-facing role.
• Knowledge of Facilities Management preferred.

Responsibilities

• Build and maintain strong working relationships with key client contacts.
• Monitor operational performance and resolve client issues promptly.
• Support the Account Manager in reporting and improvements.

Skills

Client-facing experience

Relationship building

Job description

About Cloudfm

We’re driven by our mission to transform the Facilities Management industry and create a more sustainable future. Our smart solutions and cutting-edge technology help our clients optimise building performance and minimise energy waste.

How do you fit in?

We’re looking for a confident and customer-focused Key Account Advisor to join our team on a maternity cover basis. This role is available as a secondment opportunity for internal candidates or a fixed-term contract for external applicants.

If you’re passionate about delivering outstanding client service and have experience in a client-facing role—ideally within Facilities Management—we’d love to hear from you.

What you’ll be doing

As a Key Account Advisor, you’ll play a vital role in maintaining the smooth day-to-day running of a key client account. You’ll be the first point of contact for any client queries, issues or escalations, working closely with both our clients and internal teams to ensure everything runs like clockwork.

Key Responsibilities

Build and maintain strong working relationships with key client contacts

Respond promptly and professionally to client queries and issues

Liaise with internal departments to ensure timely resolution of client concerns

Monitor the operational performance of the account and flag any issues

Maintain accurate, up-to-date records and client information

Support the Account Manager in producing reports and identifying improvements

Approve uplifts and follow up on overdue tasks

Attend operational meetings and site visits with the client

Support new user and site set-up on our systems

Contribute to client-related projects as required

What we’re looking for

Experience in a client-facing role

Knowledge of Facilities Management (preferred)

Why join us

This is a fantastic opportunity to develop your account management experience in a supportive and fast-paced environment. Whether you’re looking for a career step-up or a temporary change, this role offers valuable experience working with one of our key clients. We also offer a generous rewards package to help you make the most out of life, including:

• Salary:£26,414.40 per annum
• Remote working to help you achieve a balanced life.
• 25 days holiday increasing after 2 years’ service and an extra day on your birthday!
• Health Cash Planto look after your physical and mental health.
• Enhanced Maternity, Adoption and Paternity pay
• Wellbeing support, confidential helpline, and counselling
• Retail cashback and discounts because who doesn’t love saving money?
• Electric car and cycle to work schemes.
• Life Insurance and Personal accident cover to give you peace of mind.

Important Information

We will be holding an assessment day on Tuesday 2nd July 2025, which all shortlisted candidates will be invited to attend. Please ensure you're available on this date when applying. We are based in Colchester, Essex and our assessment days usually start at 10:00am until 3:00pm.