Kafka & Confluent Platform Support Engineer

IBM Computing; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

IBM in London seeks a Technical Support Engineer to diagnose and resolve complex Apache Kafka and Confluent Platform issues for global customers. You will work closely with Engineering, Product, and Support teams to deliver reliable, scalable solutions.

Ideal candidates have strong troubleshooting skills, experience with Linux, Kubernetes, and observability tools, and can communicate clearly with customers while working independently in an energetic, collaborative environment.

Qualifications

• Experience troubleshooting mission-critical distributed systems using methodical approaches.
• Proficient in root cause analysis and evidence-based problem solving.
• Ability to analyse logs, metrics, configurations, and customer environments.

Responsibilities

• Diagnose and resolve complex Kafka and Confluent Platform issues for customers.
• Collaborate with Engineering, Product, and Support teams to improve outcomes.
• Document troubleshooting steps and share best practices in knowledge base.
• Participate in on-call rotations and support activities as required.
• Communicate clearly with customers, providing timely updates.

Skills

Troubleshooting distributed systems

Root cause analysis

Log analysis

Effective communication

Independent problem solving

Tools

Linux administration

Kubernetes

Docker

OpenTelemetry/Observability

Job description

IBM in London seeks a Technical Support Engineer to diagnose and resolve complex Apache Kafka and Confluent Platform issues for global customers. You will work closely with Engineering, Product, and Support teams to deliver reliable, scalable solutions.

Ideal candidates have strong troubleshooting skills, experience with Linux, Kubernetes, and observability tools, and can communicate clearly with customers while working independently in an energetic, collaborative environment.