Junior Waiter: Fast-Paced Guest Service & Growth

Charlotte Street Hotel - Food and Beverage; Camden Town; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Complimentary meals on shift

Discounted cinema tickets

Gym membership

Season ticket loan

Fully funded English lessons

Job summary

Join the vibrant team at Charlotte Street Hotel in Fitzrovia as a Commis Waiter. This entry-level role is ideal for anyone starting a career in Food and Beverage, offering exposure to all aspects of service and guest interaction.

You will learn menus, support a fast-paced dining room, and work closely with colleagues to ensure high standards, warmth, and efficiency. The hotel provides training, benefits, and opportunities to grow within Firmdale Hotels.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Team player with the ability to collaborate effectively.
• Attention to detail in a fast-paced environment.
• Passion for food and beverage.
• Adaptable and eager to learn.
• Good time management and organisational skills.

Responsibilities

• Assist in delivering exceptional guest service by attending to requests promptly.
• Familiarise yourself with menus and service order to answer queries and make recommendations.
• Support smooth service delivery while maintaining high cleanliness and presentation.
• Collaborate with kitchen and front-of-house teams to coordinate orders.
• Set and clear tables efficiently for a tidy dining area.
• Handle guest inquiries, feedback, and minor complaints professionally.
• Adhere to health and safety procedures to ensure guest wellbeing.
• Pursue training and development opportunities offered by the company.
• Uphold a positive attitude and company standards at all times.

Skills

Excellent customer service

Strong communication & interpersonal

Team player

Attention to detail

Passion for F&B

Adaptability & learning

Time management & organisation

Job description

Join the vibrant team at Charlotte Street Hotel in Fitzrovia as a Commis Waiter. This entry-level role is ideal for anyone starting a career in Food and Beverage, offering exposure to all aspects of service and guest interaction.

You will learn menus, support a fast-paced dining room, and work closely with colleagues to ensure high standards, warmth, and efficiency. The hotel provides training, benefits, and opportunities to grow within Firmdale Hotels.