Junior User Experience Researcher

Capgemini; Bristol; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a User Experience Lead to enhance end-user workflows and drive service efficiencies. This pivotal role involves managing experience data, collaborating with diverse teams, and identifying business opportunities for improvement. You will be at the forefront of optimizing Managed Services Operations while ensuring a customer-centric view across multiple accounts. Join a forward-thinking company that prioritizes employee wellbeing and continuous learning, offering you the chance to innovate and grow in a supportive environment.

Benefits

Mental Health Support

Learning and Development Opportunities

Inclusive Work Environment

Flexible Working Hours

Qualifications

• Experience with user experience concepts and XLA creation.
• Expertise in data modeling and process analysis.

Responsibilities

• Ensure high customer satisfaction through effective IT services.
• Utilize data analytics to identify inefficiencies and drive improvements.

Skills

User Experience Concepts

Data Modeling

Process Modeling

Data Integration

Reporting Tools

Lean Six Sigma

ITIL V4

Communication Skills

Presentation Skills

Job description

About The Job You're Considering

The XMO (Experience Management Office) Lead aims to manage experience data, including technical data that impacts end-user workflows and priorities for improvement. The User Experience Lead interacts with customers, Capgemini delivery teams, and executive stakeholders, ensuring a holistic, customer-centric view of end-user experience across multiple accounts. The role focuses on identifying business opportunities for enhanced end-user experience, driving service efficiencies through close management of the Business Value Manager (BVM) and account teams, and optimizing the quality and cost of Managed Services Operations.

Hybrid working: Your work location will vary between Company offices, client sites, and your home, depending on role needs. Note that 100% remote work is not available.

Successful candidates will undergo pre-employment checks including identity, nationality or immigration status, employment history for the past 3 years, and a criminal record check (Disclosure and Barring Service).

Your Role

• Ensure high customer satisfaction through effective, client-focused IT services.
• Understand and improve IT process performance for client and end-user services.
• Matrix leadership and governance support for BVMs to ensure consistent and optimal IT services from Capgemini and vendors.
• Utilize data analytics and process analysis to identify inefficiencies and drive improvements, including automation.
• Define Target Operating Models (TOMs) aligning with strategic business objectives across processes, technology, people, and governance.
• Align improvements with the long-term vision and continuous service improvement ethos.

Capgemini promotes an inclusive environment where everyone can bring their whole self to work, fostering a representative and welcoming culture.

Your Skills And Experience

• Experience with user experience concepts, XLA creation, and improvement.
• Expertise in data modeling, process modeling, data integration, and reporting tools.
• Strong communication and presentation skills for internal and client stakeholders.
• Preferred experience with client contracts and obligations.
• Lean Six Sigma and ITIL V4 qualifications are beneficial.

Your Security Clearance

To be appointed, you must obtain Security Check (SC) clearance, which requires residing in the UK for the past 5 years and meeting other criteria. The process involves questions about your residence and nationality, and some roles may be restricted to UK nationals.

What Does ‘Get The Future You Want’ Mean for You?

Join a Great Place to Work for Wellbeing in 2024. We prioritize employee wellbeing through trained Mental Health Champions and wellbeing apps like Thrive and Peppy. You will have opportunities to explore, innovate, and develop through Capgemini’s learning mindset, including access to numerous courses and certifications.

You will contribute your unique skills and perspectives, inspiring and being inspired by your colleagues in a supportive professional community.

Why You Should Consider Capgemini

Capgemini is committed to building a sustainable, inclusive future. As part of our team, you’ll work with industry leaders and entrepreneurs to reimagine possibilities through technology, gaining valuable experience and connections. We foster a culture of continuous learning, knowledge sharing, and striving for excellence to help clients innovate and grow.

About Capgemini

Capgemini is a global leader in business and technology transformation, with over 55 years of experience and 340,000 employees across more than 50 countries. We help organizations accelerate their digital and sustainable transitions, leveraging expertise in AI, cloud, data, and industry-specific solutions. In 2024, our global revenue was €22.1 billion.