Junior Technical Support Specialist - Route into Tech -

JR United Kingdom; Wembley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A pioneering SaaS company is looking for a Junior Technical Support Specialist to join their Wembley office. This entry-level role offers a pathway into Customer Success, where you will directly support customers with technical issues, contributing to a dynamic team environment. Enjoy generous holiday allowances and the chance to grow your career in a thriving tech company.

Benefits

22 days holiday plus birthday off

Qualifications

• Interest in developing a career in Customer Support or Customer Success.
• Strong customer service and problem-solving skills.
• Proficiency in various software applications.

Responsibilities

• Monitor and respond to helpdesk requests promptly.
• Provide technical support for hardware and software issues.
• Manage the technical support mailbox and create support tickets.

Skills

Communication

Customer Service

Problem-Solving

Technical Troubleshooting

Attention to Detail

Job description

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Junior Technical Support Specialist - Route into Tech, London (Wembley)

Client: PIE Recruitment

Location: London (Wembley), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Learn from Customer Success Leaders, with progression potential to Customer Success, and a route into the world of SaaS. Enjoy 22 days holiday plus your birthday off.

Are you a recent graduate or someone who recently left education and wants to break into tech? Or perhaps you work in a customer-facing role and are looking for an industry switch? If so, apply now. This is an entry-level role with potential progression to Customer Success.

The Company

A pioneer in Software as a Service (SaaS) workforce management and access control solutions. With its own intuitive software platform and biometric hardware devices, the company has over 30 years of experience helping thousands of organizations across EMEA operate more efficiently, save money, and keep people and assets safe.

The Role

As a member of the Customer Support Team, you will handle reactive and proactive customer activities. You will be the primary contact via telephone and email for support queries. The role requires working in a team with excellent interpersonal skills. The successful candidate must be in the Wembley office 5 days a week.

Responsibilities

• Monitor and respond to helpdesk requests promptly, triaging and allocating tickets
• Manage the technical support mailbox, create support tickets, and handle them effectively
• Provide technical support for hardware, software, and systems issues via email or phone, registering tickets as needed
• Assist in scheduling engineers for customer site visits
• Handle basic administrative tasks, such as booking hotels
• Report recurring problems to the tier-2 support team and gather feedback for troubleshooting or FAQ development
• Assist in preparing devices for shipment and arranging collections from engineers

The Person

• This may be your first role, but you should have an interest in developing a career in Customer Support or Customer Success within a tech company
• Excellent verbal and written communication skills
• Strong customer service and problem-solving skills
• Good computer skills with troubleshooting ability
• Proficiency in various software applications
• Ability to prioritize tasks and manage time effectively
• Attention to detail

Interested? Reach out to Ryan Glover.