Support Administrator

ASSA ABLOY Global Solutions; Olney; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Support Administrator to join their Technical Support team in Olney, UK. This role offers a collaborative culture where you can leverage your administrative expertise to enhance customer satisfaction. You will manage communication with customers, handle quotations and purchase orders, and perform essential administrative tasks. The company is committed to your career development, providing opportunities for online learning and skill enhancement. If you thrive in a dynamic environment and are eager to contribute to a team focused on customer service excellence, this position is a perfect fit.

Benefits

Online learning opportunities

Management training

Skill enhancement programs

Competitive salary

Incentive schemes

Qualifications

• Self-motivated with strong organisational skills and ability to work under pressure.
• Confident in discussing issues with customers and eager to find solutions.

Responsibilities

• Responding to incoming phone calls and emails for Tech Support.
• Managing the quotation process from creation to confirmation.
• Performing general administration within the Technical Support team.

Skills

Organisational Skills

Communication Skills

Customer Service Skills

Microsoft Office (Outlook, Word, Excel)

Salesforce or similar CRM tools

Job description

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• Customer Service & Contact Center Operations
• Travel Required: 0%-10%
• Application deadline: 30-Jun-2026

Can you bring your administrative expertise to our team? Join us in Olney, UK, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Support Administrator

As the Administrator - Technical Support for the Global solutions division of ASSA ABLOY, you will be responsible for day-to-day administrative tasks supporting the Technical Support team. You should be self-motivated, trustworthy, with strong organisational skills and the ability to work under pressure. A proactive approach to customer satisfaction, attention to detail, excellent communication skills, and perseverance are essential. You should be confident in discussing issues with customers and eager to succeed in finding solutions.

Your responsibilities will include:

• Responding to incoming phone calls and emails for Tech Support
• Managing the quotation process from creation to confirmation
• Handling purchase orders
• Performing general administration within the Technical Support team
• Collaborating with other departments as a link into Tech Support

The skills and experience you need

We are looking for someone who:

• Is self-motivated, proactive, with good oral and written communication skills
• Has good organisational skills, can prioritise work, and work under pressure
• Possesses good customer service skills and a positive ‘can do’ attitude
• Has experience with Microsoft Office (Outlook, Word, Excel) and is willing to learn
• Has a great telephone manner, is a team player, and has experience with Salesforce or similar CRM tools
• Has experience in a customer service-focused environment and a good sense of humour

What we offer

We’re passionate about providing opportunities and benefits for your career development, including:

• Online learning, management training, and skill enhancement
• A competitive salary and incentive schemes

We review applications regularly, so don’t wait

We are committed to building diverse, inclusive teams and encourage applications from everyone who can see themselves working with us.

To protect your personal data, we do not review applications sent by email or post. For questions about the role or the process, contact Monika Fikrová, Talent Acquisition Business Partner, at [e-mail].

Let’s create a safer and more open world—together!

About the ASSA ABLOY Group

Our people have made us a global leader in access solutions. With nearly 61,000 colleagues across more than 70 countries, we help billions experience a more open world. Our innovations make spaces safer, more secure, and easier to access.

As an employer, we value results over titles or backgrounds. We empower our people to build careers aligned with their aspirations and our goals, supporting them with feedback, training, and development. We encourage growth locally, regionally, or internationally.

We value diversity and different perspectives in our teams.