JUNIOR SYSTEMS ENGINEER

Breakwater IT; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

Breakwater IT, un fournisseur de services gérés en pleine croissance, recherche des ingénieurs systèmes juniors pour rejoindre leur équipe. Le rôle demande de solides compétences en service à la clientèle et une passion pour la technologie, avec des responsabilités telles que la gestion des billets et le soutien technique de première ligne. Idéalement, les candidats devraient avoir une certaine expérience en IT et un fort désir d'apprendre.

Qualifications

• Idéal pour quelqu'un de nouveau dans le secteur IT avec expérience de base.
• Motivé et prêt à apprendre sur les nouvelles technologies.
• Capacité à travailler dans un environnement rapide.

Responsibilities

• Répondre au téléphone et enregistrer les demandes avec précision.
• Fournir un diagnostic et une résolution de 1ère ligne.
• Travailler en équipe pour atteindre les KPI et la satisfaction client.

Skills

Customer service skills

Problem solving

Time management

Organizational skills

Tools

Microsoft 365

Windows Desktops

Networking

Wireless

Router/Firewall configuration

Backup software administration

Job description

Role Overview

Our team of Junior Systems Engineers, or Level 1 Engineers, are the first port of call for incoming IT queries on our Service Desk.

Junior Systems Engineers are required to have strong customer service skills, know how to listen, take details and have a great phone manor. They also need to escalate issues up the Service Desk effectively.

Time management and organisation skills are essential, as well as a desire to learn new technology. They are given the tools and support to learn about new technology and additional training to help them progress.

Candidate Details

Our ideal candidate will be fairly new to IT, yet still have some support experience. Exposure to the Microsoft cloud would be a bonus.

You will be a motivated, natural problem solver with the ability to work in a fast-paced environment. A desire to learn about IT is essential to your growth.

A passion for IT and providing outstanding customer service is essential. We are a growing MSP and pride ourselves on the service that we provide; client service is just as important as IT ability.

Key Responsibilities

• Answering the phone and logging tickets clearly, concisely and accurately, giving the caller reassurance their query is being dealt with professionally
• Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes
• Become proficient in the use of the Companys ticketing system, to ensure time is logged accurately and as much info as possible is obtained
• Build great relationships with clients so that they become familiar with and look forward to dealing with you
• Understand when work should be escalated to save prolonged time spent on issues
• To maintain appropriate documentation in our documentation system
• Work in accordance with company values, policies, procedures and standards
• Create knowledge articles to assist with future incident resolution
• Working as part of a team to help meet KPIs and customer satisfaction
• Understand and communicate Breakwater standards across all areas, focusing on client service and efficient response
  
  

Skills

Working knowledge of the following would be an advantage, but is not essential.

• Microsoft 365
• Windows Desktops
• Networking
• Wireless
• Router/Firewall configuration
• Backup software administration
  
  

Interested?

Role

Whilst we are not recruiting for any specific roles at this time, were always looking for enthusiastic people to join our team! Send your CV in:

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