Junior Support Engineer

Dains Accountants & Advisers; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Leave allowance

Pension plan

Private medical insurance

Electric car scheme

Team events

Job summary

Dains Accountants & Advisers in London seeks a Junior IT Engineer to join its IT team, supporting internal systems and resolving issues for colleagues across offices.

Based in Leytonstone with regular travel to Uxbridge, Dartford and the City, the role requires a hands-on, customer-focused IT professional with 1st/2nd line support experience and strong Windows and MS Office skills. A full UK driving licence is beneficial and travel is expected.

Qualifications

• Proven experience in an IT support role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Basic networking knowledge and IT hardware familiarity.
• Excellent communication and customer service skills.
• Driving licence and access to a vehicle would be beneficial due to travel.

Responsibilities

• Provide 1st line and 2nd line IT support via Teams, email or in person.
• Install, configure and maintain IT hardware and software.
• Assist with setup of new user accounts, permissions and passwords.
• Support remote users to ensure access to systems.
• Collaborate with IT team to maintain security and performance.
• Contribute to IT projects and system upgrades.
• Assist in IT projects such as upgrades and new technologies.

Skills

IT support

Windows OS

MS Office

Networking

Communication

Driving beneficial

Tools

IT hardware

Job description

As a dynamic and growing accountancy firm with over 1,200 employees, we are seeking a Junior IT Engineer to join our innovative and forward-thinking IT team, to support the Dains group.

Department: IT

Location: Greater London

As a Junior IT Engineer, you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be a point of contact for resolving technical issues, providing efficient and effective support to colleagues across various departments and offices.

This is a fantastic opportunity for a tech-savvy individual eager to develop their IT career within a growing company.

Please note, you will be based in our Leytonstone office, with regular travel to our other offices across London and the South East, including Uxbridge, Dartford and the City. Therefore, a full UK driving licence and access to a vehicle would be beneficial.

Key Responsibilities

• Provide 1st line and 2nd line support for IT-related issues via teams, email or in-person.
• Install, configure, and maintain IT hardware and software systems
• Assist with the setup of new user accounts, permissions, and passwords
• Support remote users and ensure they have access to required systems
• Collaborate with the wider IT team to maintain system security and performance
• Contribute to ongoing IT projects and system upgrades
• Assist in IT projects such as system upgrades and new technology implementations

Skills, Knowledge & Expertise

• Proven experience in an IT support role
• Strong knowledge of Windows operating systems,
• Microsoft Office Suite, and basic networking
• Familiarity with IT hardware (desktops, laptops, printers, etc.)
• Ability to diagnose and resolve IT issues efficiently
• Excellent communication and customer service skills
• A proactive attitude with a willingness to learn and adapt
• Driving licence and access to a vehicle would be beneficial due to the regular travel to offices across London.

Job Benefits

At Dains, we're committed to helping our people build rewarding careers in an environment where they can learn, develop and succeed. From day one, you'll be supported to grow your skills, broaden your experience and shape a career that reflects your ambitions.

We offer ongoing professional development tailored to your role, strengths and future goals, supported by clear career pathways so you can see how you'll progress.

• Flexible and hybrid/smart working options
• 25 days' annual leave plus bank holidays, increasing with service, with the option to buy or sell days
• Financial security through life assurance and a competitive pension scheme, with access to private medical insurance through both company-funded and self-funded options
• Greener travel options through our electric car scheme and cycle to work programme
• A vibrant social culture with regular team and firm-wide events
• Enhanced maternity and paternity pay to support you and your family through life's important moments
• Annual reward and recognition awards, celebrating the achievements and contributions of our people
• Employee resource groups promoting inclusion and connection
• "Dains in the Community", supporting charity, wellbeing and local initiatives

We want our people to feel supported, valued and able to do their best work, with benefits that help you thrive both professionally and personally.