Junior Support Analyst: Flexible Shifts & Data Insights

Ronald James Group; Newcastle upon Tyne; On-site; GBP 26,000 - 36,000; Full time

Job summary

Ronald James Group in Newcastle is seeking a Junior Support Analyst to assist customers with a specialist technology platform, analyse usage data and produce reports. The role combines technical troubleshooting with clear communication to resolve queries and guide users through features.

Ideal candidates hold a Computer Science degree or related discipline, are comfortable with Excel and IDEs, and can manage multiple priorities while delivering accurate results in a fast-paced environment.

Qualifications

• Degree in Computer Science or related discipline.
• Strong analytical skills with ability to produce structured reports/datasets.
• Excellent communication and interpersonal skills.
• Strong Microsoft Office skills, particularly Excel, Outlook and Word.
• Experience using Visual Studio Code or another coding IDE.
• Ability to manage multiple tasks and priorities.
• Comfortable working under pressure while maintaining accuracy.

Responsibilities

• Responding to customer queries via phone, email and chat.
• Taking ownership of client issues and coordinating escalations where required.
• Guiding users through platform features and functionality.
• Investigating and documenting product and technical issues.
• Producing structured reports on client activity and usage trends.
• Creating and maintaining FAQs and support documentation.
• Supporting client onboarding and user setup.
• Maintaining accurate client data.
• Gathering and communicating customer feedback internally.
• Maintaining error logs and contributing to continuous improvement.
• Building strong client relationships and understanding their data requirements.
• Supporting the development and maintenance of client data offerings.
• Completing technical questionnaires to support client compliance requirements.

Skills

Analytical

Communication

Excel/Outlook/Word

IDE experience

Multitasking

Working under pressure

Education

Degree in Computer Science or related

Tools

Visual Studio Code

Job description

Ronald James Group in Newcastle is seeking a Junior Support Analyst to assist customers with a specialist technology platform, analyse usage data and produce reports. The role combines technical troubleshooting with clear communication to resolve queries and guide users through features.

Ideal candidates hold a Computer Science degree or related discipline, are comfortable with Excel and IDEs, and can manage multiple priorities while delivering accurate results in a fast-paced environment.