Junior Solutions Architect

ArvatoConnect; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a Junior Solutions Architect to join their dynamic IT design team. This role involves designing cutting-edge digital customer experience solutions and collaborating closely with both business and technical teams. You will contribute to creating scalable and secure architectures that enhance customer interactions. If you thrive in a fast-paced environment and are driven by innovation, this is your chance to make a real impact. With opportunities to explore emerging technologies such as AI and cloud platforms, this position offers a rewarding career path in a supportive and diverse workplace.

Benefits

25 days annual leave plus 8 bank holidays

5% discretionary bonus

Life insurance

Company pension scheme

Exclusive staff discounts

Employee assistance programme

Qualifications

• Understanding of contact centre technologies and their impact on digital CX.
• Basic knowledge or experience in solution architecture design.
• Familiarity with DevSecOps and AI in customer experience.

Responsibilities

• Design and deliver scalable CX solutions aligned with business goals.
• Collaborate with developers to ensure intuitive and accessible solutions.
• Produce clear architecture documentation and present to stakeholders.

Skills

Contact Centre Technologies

Cloud Services (AWS, Azure)

DevSecOps

AI Technologies

Networking Concepts (SD-WAN)

Solution Architecture Design

Stakeholder Communication

Willingness to Learn

Education

Relevant Certifications (AWS, Azure)

Tools

Genesys

Salesforce

ZenDesk

Job description

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This range is provided by ArvatoConnect. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Senior Talent Acquisition Partner | Building ArvatoConnect's Award Winning Teams

In a world where change is constant, ArvatoConnect stands at the forefront of innovation. We partner with forward-thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting-edge, technology-driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.

Future shapers. Experience makers

About the role:

ArvatoConnect are looking for a Junior Solutions Architect – Digital CX to join our dynamic IT design team where you’ll play a key part in designing forward-thinking digital customer experience solutions that drive real change. Working closely with business and technical teams, you’ll help shape scalable, secure, and user-centred architectures that enhance how we connect with customers. From developing CX prototypes and translating requirements into technical designs, to supporting strategic decisions and exploring emerging technologies like AI, DevSecOps, and cloud platforms - this is a role where your ideas will matter.

If you’re driven by innovation and thrive in a fast-paced environment, this is the perfect role for you!

Working Model: Remote working with travel required to our offices as and when needed.

What you’ll do:

• Design and deliver smart, scalable CX solutions that align with business goals and technical requirements.
• Create engaging prototypes that enhance digital interactions and customer journeys.
• Collaborate with developers to ensure solutions are intuitive, accessible, and technically sound.
• Produce clear and detailed architecture documentation, including High-Level and Low-Level Designs.
• Translate business needs into robust architectural designs and present these to stakeholders.
• Support the development of IT policies, standards, and procedures to ensure consistent solution delivery.
• Play a key role in technical assurance and decision-making by acting as an escalation point within the architecture team.
• Maintain and update the enterprise architecture repository to reflect evolving systems and solutions.

What you’ll bring to the table:

• Understanding of key contact centre technologies: Voice, IVR, webchat, email, APIs, and platforms like Genesys, Salesforce, and ZenDesk.
• Awareness of cloud services and architecture (AWS, Azure).
• Familiarity with DevSecOps and Infrastructure as Code (IaC) principles.
• Some exposure to AI technologies and how they enhance CX.
• Basic knowledge of networking concepts, especially SD-WAN.
• Strong communicator - able to engage with stakeholders across technical and business teams.
• Basic knowledge or demonstrable experience in solution architecture design.
• Understanding of contact centre technologies and how they support digital CX.
• Familiarity with DevSecOps and AI in customer experience.
• A willingness to learn and pursue relevant certifications (e.g. AWS, Azure, UX/UI, or CX tools).
• Flexibility to work in a remote environment and occasionally travel to ArvatoConnect sites or client locations.

In return, we’ll offer you:

• 25 days annual leave plus 8 bank holidays
• 5% discretionary bonus
• Life insurance and access to a company pension scheme (after qualifying period)
• Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less
• An employee assistance programme to ensure your wellbeing
• A chance to work as part of a great team in a rewarding role

Diversity & Inclusion Statement:

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Outsourcing and Offshoring Consulting

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