Junior Service Desk Analyst

Christy Media Solutions; Greater London; On-site; GBP 40,000 - 45,000; Full time

Job summary

An award-winning video streaming platform is seeking a Junior Service Desk Analyst to join a dynamic team in Central London. This entry-level role is perfect for those eager to develop their technical skills while providing first-line support for high-profile clients. You'll handle incoming support requests, triage issues, and collaborate with internal teams to ensure smooth operations. If you're passionate about technology and enjoy working in a fast-paced environment, this is an exciting opportunity to grow your career in the media industry.

Qualifications

• Degree in a relevant field or 1-2 years in technical support.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide first-line support for client issues via the Service Desk.
• Take ownership of major incidents and coordinate with teams.
• Build expertise on the video streaming platform.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Time Management

Technical Support

Education

Degree in a relevant field

1-2 years experience in technical support

Tools

Jira Service Management

Zendesk

Freshdesk

ServiceNow

Microsoft 365/Office

Google Docs

Job description

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Christy Media Solutions provided pay range

This range is provided by Christy Media Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Christy Media Solutions

Broadcast, Media & Video Tech Recruitment │ VP Delivery, EMEA @ Christy Media Solutions

We have an exciting opportunity for a Junior Service Desk Analyst to join an award-winning video streaming platform as a service provider, working with high-profile clients globally!

You’ll be the first point of contact for their clients, helping to ensure their video streaming platforms run smoothly. You’ll handle incoming support requests, triage issues, resolve problems where possible, and escalate more complex cases to our technical specialists.

What You’ll Do

• Provide first-line support for client issues via the Service Desk, including prompt triage and investigation.
• Take ownership of major incidents, coordinating with internal teams to drive rapid resolution.
• Build expertise on their video streaming platform, becoming a go-to resource for clients and colleagues.
• Maintain and update a knowledge base to help with self-service and internal training.
• Support onboarding of new team members, sharing your knowledge of our systems and processes.
• Suggest and implement improvements to enhance support processes and client experience.

What We’re Looking For

• A degree in a relevant field, ideally with a placement year, or 1–2 years’ experience in a technical support/service desk role.
• Familiarity with Jira Service Management or similar tools (e.g. Zendesk, Freshdesk, ServiceNow).
• Strong analytical and problem-solving skills, with the ability to ask the right questions and diagnose issues efficiently.
• Excellent communication skills in English, both written and verbal.
• Comfortable working in a dynamic, fast-paced environment as part of a small, collaborative team.
• Organised, methodical, and able to manage your time effectively.
• Proficient with common business software (Microsoft 365/Office, Google Docs).
• Experience in SaaS or cloud-based environments, especially with multi-tenant systems.
• An interest in or knowledge of video streaming technology, digital broadcast, or related areas (e.g. video encoding, metadata management, CDNs).
• Office location: Central London (with future shift work as the team grows to provide 24/7 support).
• Participation in an on-call rota (one week in four initially).

If you’re eager to develop your technical skills, work with leading media brands, and be part of a supportive team, we’d love to hear from you!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Broadcast Media Production and Distribution

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