Junior Service Delivery Manager

OpticoreIT Limited; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise de conseil en technologies de l'information, OpticoreIT Limited, recrute un Junior Service Delivery Manager pour rejoindre sa pratique de livraison. Ce poste hybride, avec des responsabilités centrées sur la gestion des services fournis par le NOC, offre une réelle opportunité de développement professionnel dans un environnement dynamique. Les candidats doivent avoir un minimum d'un an d'expérience en support IT, une compréhension des processus ITIL, et d'excellentes compétences en communication et en service à la clientèle.

Benefits

Competitive Salary & discretionary bonus

23 days holiday + bank holidays

Private healthcare & dental

Pension

EV car, workplace nursery, tech, and cycle-to-work salary sacrifice schemes

Team & Company Social events

EMI share scheme

Qualifications

• Min. 12 mois d'expérience en Support IT dans un environnement ITIL.
• Compréhension des processus ITIL (Gestion des incidents, des problèmes et des changements).

Responsibilities

• Produire des rapports de service mensuels/trimestriels pour chaque client.
• Collaborer avec le leader d'équipe NOC pour mesurer le service fourni.
• Gérer le registre des risques en suivant les principes M_o_R.

Skills

Customer service

Communication

Attention to detail

Pressure management

Education

Graduate calibre

Job description

Opticore ITis a rapidly expanding specialist IT Service Consultancy offering a wide variety of opportunities to work within challenging and exciting environments across our client base spanning multiple verticals including Finance, Media, Telecommunications and more.

We're searching for a JuniorService Delivery Managertojoin ourDelivery Practice. This opportunity will be working with ourNetwork Operations Centre (NOC) to ensure theManaged Serviceswe provide to our clients deliver value, are fit for purpose and exceed customer expectations.

This is ahybridposition, but you will be required to attend ourHQinCentral London two days a week.

What you’ll be doing:

• Produce (Within Corporate identity) Monthly/Quarterly Service Reports for each client you are responsible for.
• Liaising with NOC Team Leader to ensure the service delivered is accurately measured.
• Scheduling of monthly/quarterly service reviews to ensure maximum participation from the client.
• Participation in Service Reviews with clients and accurate action tracking.
• Ensuring all actions from Service Reviews are completed within a timely manner.
• Track client escalations for any Service Issues that require Opticore management involvement.
• Take the lead in Continual Service Improvement Process onsite and establish CSI-Register.
• Manage Risk Register following M_o_R principles.
• Participation in NOC team meetings and appropriate support of Team Leader to ensure full delivery of service.
• Close working relationships with internal Account Management, and Operations team.

What you’ll bring:

• Min. 12 months IT Support experience within an ITIL environment (e.g. Service Desk, Desktop Support).
• Graduate calibre with understanding of ITIL processes (Including Incident, Problem, and Change Management).
• Able to quickly establish credibility and rapport with teams & clients.
• Excellent customer service and communication (Written & Oral) skills.
• Attention to detail and the ability to work well under pressure.
• Experience of dealing with Suppliers and Vendors.

What we offer:

• Competitive Salary & discretionary bonus
• 23 days holiday + bank holidays
• Private healthcare & dental
• Pension
• EV car, workplace nursery, tech, and cycle-to-work salary sacrifice schemes
• Team & Company Social events
• EMI share scheme

Diversity:

AtOpticore ITwe embrace diversity and are committed to equal opportunities. We actively recruit for an inclusive and diverse workforce and as such, want to ensure we do everything we can to support your application.

We want you to feel empowered to let us know if you require any adjustments to be made to your application or interview process so, please speak to our recruitment team.